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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Merge Cases in Queue I...
Microsoft Dynamics CRM (Archived)

Merge Cases in Queue Item List View

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Posted on by Community Member

I am looking for a way to merge a Cases in the queue Item view, as well as in the Case List view using the merge button. 

It is possible to get a Merge Button in the Queue Item View ?

my customer only wants to work via the queue Item View and not switch to the Case View for merging. 

I hope someone has an idea how I can solve this

thanks and best regards

Sascha

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  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at

    Hi Saunussa,

    You will have to create your custom button on Queue item and call action o which you can register your plugin where you can use the same functionality using here : docs.microsoft.com/.../sample-merge-two-records

    until unless someone else here can give other advice ofcourse.

  • Community Member Profile Picture
    Community Member on at

    Hi Rawish,

    Thanks for your answer and suggestion. My Problem is when i create a custom button and trigger my Merge Plugin with Javascript, how can i verify whats the new master Case and the Child Cases ? I need some kind of User Interaction like Dialogs.

    I have try to work with Dialogs for the Customer choose whats the new Master Case and save this Value in a separate Field and start the Plugin. But the Problem is that Dialogs are deprecated and i have no idea how can resolve is with business flows.

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