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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Change relationship be...
Microsoft Dynamics CRM (Archived)

Change relationship behavior for email attachments

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Posted on by Community Member

Hi,

I need to change relationship behavior between email and attachments so that attachments will not be deleted after I delete an email. At the moment I can't figure out how to do this because this option is locked. Is it possible?

D365-Relationship-behaviour.JPG

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  • Verified answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    You need to strip attachments and store them somewhere else if you don't want them deleted when an email is deleted.  It's a parental relationship, so you'd have orphaned attachments in your database with no way to access them if you managed to delete the email without deleting the attachment.

    Example of a way to handle storing attachments off of emails (and shameless plug of eBECS IP): appsource.microsoft.com/.../ebecsltd.8f610108-8f4d-4a60-b732-a50dc973207b;tab=Overview

  • Community Member Profile Picture
    Community Member on at

    You mean that it's impossible to change behavior? the link doesn't work unfortunately

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Correct, there is no way to change that behavior for attachments.  

    Don't know why that link doesn't work, but if you go do AppSource and search for "eBECS AutoSave to SharePoint with Metadata" that is what I was pointing to.

    Appsource: appsource.microsoft.com

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