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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / error of displaying ou...
Microsoft Dynamics CRM (Archived)

error of displaying outlook icon for CRM synchronization

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Posted on by Community Member

Hi,

Since Yesterday, I have a problem with the outlook icon when I track an email in CRM.

Sometimes when I track an email from outlook to CRM the icon in outlook doesn't appear even if  the email is tracked (I can see it in CRM).

The same thing when I cancel the track, the icon still appears whereas the email doesn't exist in CRM anymore.

Any idea ?

Thank you in advance for your help!

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I have the same question (0)
  • flavia.takushi Profile Picture
    flavia.takushi Microsoft Employee on at

    Hi Charlotte,

    But does the icon lasts forever appearing even after removing the tracking?

    Because it could take some time to synchronize.

  • Suggested answer
    NicksTuk Profile Picture
    NicksTuk 1,833 on at

    You might have a sync error/issue. Try forcing a manual sync first.

  • Community Member Profile Picture
    Community Member on at

    Yes, the icon still appears even after 1 day...

  • Community Member Profile Picture
    Community Member on at

    the sync with CRM works correctly it's just the icon in  outlook ...

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    CRM Add-in may not be proper in outlook. Can you please check all add ins in outlook.

  • Community Member Profile Picture
    Community Member on at

    0602.Untitled.png

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    You have duplicate Addins for CRM. Can you check one and try. If it doesn't solve issues. Try to completely uninstall CRM outlook client and re-install it.

    Mansoor

  • Community Member Profile Picture
    Community Member on at

    I have to precise, this happens with the same account but in different computer

  • Community Member Profile Picture
    Community Member on at

    Update : the problem is only on the untrack. When I untrack an email the icon stay, even if it doesn't exist in CRM anymore.

    the crmLinkState is  at 0, so the email is untrack....

    any idea?

  • NicksTuk Profile Picture
    NicksTuk 1,833 on at

    Possible refresh issue in Outlook then? If you navigate to another view and return does the icon disappear?

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