web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / EDC Settlement Error &...
Microsoft Dynamics RMS (Archived)

EDC Settlement Error "Technical Error"

(0) ShareShare
ReportReport
Posted on by Community Member

I am running 2POS lane [RMS 2.0 w/ CU5 on Windows 8.1 Pro platform] connected to a stand alone back office computer [Main DB]. All of the computers are connected through LAN. This is the first time happened since we started using the RMS. We got an error when we submitted the EDC batch for only one transaction with message "Technical Error" instead of "Settle". I am working with merchant processor to resolve this issue in case it might have happened due to something from their side. However, I would like to post this here in case someone run into the same issue and it might be RMS related. Please help at your earliest convenience and we would appreciate any help in this regard.

Thanks,

Mayur

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    This can happen when the batch has been settled but RMS didn't receive a response.  

    Also it can happen when a batch number has been duplicated.  The short of it is, this happens when the processor rejects the batch settlement request for some reason.

    Make sure the batch has been settled on the processor side and manually update the status of the cc transaction and batch to be settled.  Then run a test card and settle again through the SO Manager.

  • Community Member Profile Picture
    Community Member on at

    Ed,

    Thanks for your prompt response. I think I was not clear enough in description. I tried to settle the batch with several transactions and all except one transaction was not settled so far. Also, I settled the another batch with several transactions and all of them were settled and shows up at the merchant side.

    Thanks..

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans