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Is it possible to add a customized entity to the product hierarchy for example:
Product Family > Product Model > Product
:O)
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Hi Magstar1977,
Please refer to this article to know how to create or edit 1:N relationships between entities: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships
Because the Hierarchy view only supports parent-child relationship between the same entity. For example, Primary Account > Sub Account, this is OK. However, Product and Product Model are two different entities.
Note that Product Family is actually the Product entity, so we can see Product Family and Product in the Hierarchy view.
Please refer to this article to know how about hierarchical: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/hierarchical-relationship
Hope this helps.
Best Regards,
Lu Hao
Is your problem solved? Any other questions?
Don't forget to mark the verified answer, which will help other users with the same theme. :)
Thanks very much Lu - I thought I had completed - much appreciated
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