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Microsoft Dynamics CRM (Archived)

Windows 8 App + CRM Online: Can't connect to the service

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Posted on by 100

Hi,

We just got our CRM Online tenant provisioned. Now I wanted to try out the Dynamics CRM App on my Surface RT. Unfortunately, I can't seem to login. We use ADFS to login our users. When I type in my username in the "Connecting to a service" page, I would expect to get a login prompt from our ADFS machine. In the App I receive an error though: Can't connect to the service.

I found the "Know issues for CRM for Tablets and Phones" page (www.microsoft.com/.../known-issues-for-crm-for-tablets-and-phones.aspx) and my error is there. But the solution speaks of CRM on-premises (configuring CRM for IFS). We use CRM Online.

Anyone who has an idea of what's the issue here? Thanks!

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I have the same question (0)
  • jlattimer Profile Picture
    24,564 on at

    You might try enabling tracing to see if the logs show any errors:

    http://technet.microsoft.com/en-us/library/hh699694(v=crm.6).aspx#BKMK_MoCA_tracing

  • MaartenE Profile Picture
    100 on at

    Thanks for the quick reply Jason.

    I just enabled the AppTracing Log, but it remains empty (even after refresh)...

  • jlattimer Profile Picture
    24,564 on at

    Does it let you clear the log or does it give you a message like the log is in use or something of the sort? If so you might try restarting the device. If you have any other Windows 8 PCs around you could try testing on those as well.

  • MaartenE Profile Picture
    100 on at

    No, it doesn't let me clear the log either: The process cannot access the file because it is being used by another process

    I tried the App on my laptop (also running Windows 8.1, but not RT obviously). Exactly the same issue. Both with logging on in the App, and when trying to capture log data.

  • jlattimer Profile Picture
    24,564 on at

    If you restart can you clear the log and subsequently enable logging and see results?

  • MaartenE Profile Picture
    100 on at

    Restarting and then clearing and enabling the log without already actually viewing the log, seems to do the trick. Now I have a "authentication failed" warning in the log. Here's the full event:

    Log Name:      Microsoft-Windows-AppHost/ApplicationTracing

    Source:        Microsoft-Windows-AppHost

    Date:          4-2-2014 14:39:36

    Event ID:      10001

    Task Category: (28)

    Level:         Warning

    Keywords:      AppHostApplication

    User:          LAPTOP-MAARTEN\Maarten

    Computer:      laptop-maarten

    Description:

    CONSOLE6001 : Dynamics CRM [Authentication] | Authentication Failed.

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event">

     <System>

       <Provider Name="Microsoft-Windows-AppHost" Guid="{98e0765d-8c42-44a3-a57b-760d7f93225a}" />

       <EventID>10001</EventID>

       <Version>0</Version>

       <Level>3</Level>

       <Task>28</Task>

       <Opcode>16</Opcode>

       <Keywords>0x1000000000000002</Keywords>

       <TimeCreated SystemTime="2014-02-04T13:39:36.978443000Z" />

       <EventRecordID>11</EventRecordID>

       <Correlation />

       <Execution ProcessID="4932" ThreadID="5260" ProcessorID="0" KernelTime="36" UserTime="110" />

       <Channel>Microsoft-Windows-AppHost/ApplicationTracing</Channel>

       <Computer>laptop-maarten</Computer>

       <Security UserID="S-1-5-21-3622703392-1549251357-3454857292-1001" />

     </System>

     <UserData>

       <WWADevToolBarLog xmlns="manifests.microsoft.com/.../events">

         <DisplayName>Microsoft Dynamics CRM</DisplayName>

         <ApplicationName>App</ApplicationName>

         <AppUserModelId>Microsoft.microsoftdynamicscrm_8wekyb3d8bbwe!App</AppUserModelId>

         <PackageFullName>Microsoft.microsoftdynamicscrm_1.0.0.98_neutral__8wekyb3d8bbwe</PackageFullName>

         <ProcessId>4932</ProcessId>

         <Source>CONSOLE</Source>

         <DocumentFile>

         </DocumentFile>

         <Line>0</Line>

         <Column>0</Column>

         <MessageId>6001</MessageId>

         <Message>Dynamics CRM [Authentication] | Authentication Failed.</Message>

       </WWADevToolBarLog>

     </UserData>

    </Event>

  • Andreas Gottstein Profile Picture
    5 on at

    Has anybody found a solution for that issue?

    Running into same problem ... also using CRM Online

  • Community Member Profile Picture
    on at

    I am also facing same issue, CRM 2015 online (ADFS SSO authentication) + Windows 8.1 tablet App

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