Workflow in waiting status when my import trigger workflow.

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Hello,

I have workflow running when the new lead created and the new leads will be added into marketing list based on their topic. The new leads come from online form work perfect. However, when I import leads, 70% of the leads from import trigger work flow and added into marketing list showing status as succeed. 30% of leads triggered workflow but in waiting status with some error message.

Screen shots and error message as follows

The error message as follows:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>An unexpected error occurred.</Message>
<Timestamp>2017-11-01T12:16:15.8327956Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3413838A</Message>
<Timestamp>2017-11-01T12:16:15.8327956Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.RetrieveMultiple(QueryBase query, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType)
at Microsoft.Crm.Extensibility.InprocessServiceProxy.RetrieveMultipleCore(QueryBase query)
at Microsoft.Crm.Workflow.WorkflowAssemblyResolver.RetrieveActivityNameAndGroupName(String assemblyQualifiedName, String& activityName, String& activityGroupName)

Thanks a lot!

Carys

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Community Member on at

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Please! Anyone has similar issues please share your experience.

Thanks

Carys

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Community Member on at

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I need to add this step. After I resume the waiting workflow, they are all successful. What could be the reason which causes this issue?

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Carys

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PekkaSahlsten 827 on at

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Looks to me that multiple workflow instances are trying to access the same Marketing List at the same time?

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Hello PekkaSahlsten,

Thanks a lot for your reply.

Yes. It always happens when I import big group of leads which trigger workflow to add them into the same marketing list.

Thanks

Carys

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Goutham A 2 on at

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Hi carys,

Its as mentioned by PekkaSahlsten. Multiple instances are accessing same marketing list.

easy way is you can write a plugin with the same login and handle concurrent updates in it.

else, you need to create a field in marketing list for concurrency update, update it via plugin and check the same in workflow

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Hi Lathin,

Thanks a lot! Is here any way not using plugin?

Regards

Carys

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Goutham A 2 on at

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If you are using CRM 2016, Check if this helps in enabling optismistic concurrency

msdn.microsoft.com/.../dn932125.aspx

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