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Hi,
Logged in as Administrator in MS Dynamics 365 Online .Created a new lead entity.In its activities ,selected All Tasks -> Email
Saving or sending Email leads to errors
Record is unavailable dialog occurs.
Trace :
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Opportunity With Id = c70a0654-bb1a-e811-8112-70106faa2611 Does Not ExistDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>c18cb478-8154-4f64-8215-164420ca677a</ActivityId>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Opportunity With Id = c70a0654-bb1a-e811-8112-70106faa2611 Does Not Exist</Message>
<Timestamp>2018-02-26T09:34:58.7146545Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
I am unable to send emails from Lead Entity.However from other entities ,email functionality is working. Please help me to sort out this problem.
I am facing this issue in production.Sandbox seems to work fine.
Thank you.
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Sorted out the solution.As per client requirement, Opportunity was renamed as lead and Lead was renamed as Enquiry.
This Problem occurs when opportunity was renamed as Lead.I renamed Opportunity Entity as xxLead ,which resolved the issue
Thanks,
Madhuri
Thank you for replying. I renamed Lead Entity as Enquiry.
It is working perfectly in sandbox, problem exists only in Production.
Hi,
hmmm it seems weird. You CRM is trying to relate your Email to an opportunity (which presumably the same Id as your Lead): Opportunity With Id = c70a0654-bb1a-e811-8112-70106faa2611 Does Not ExistDetail
Did you or your firm do any customizations?
If not you should open a MS support ticket
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Mohamed Amine Mahmoudi
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