Chat functionality for Dynamics 365 Customer Service

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Posted on by Sus BI

Hello,

In the Customer service presentation, there is a mention of the chat functionality being available for organization customers.

How can this be enabled for customers and where are the chats visible for service agents?

Thanks!

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Joe Gill on at

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RE: Chat functionality for Dynamics 365 Customer Service

Hi,

CafeX might be worth a look

www.cafex.com/.../CafeX-Live-Assist-Now-Available-For-Microsoft-Dynamics-365.php;utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Joe

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Sus BI on at

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RE: Chat functionality for Dynamics 365 Customer Service

Thanks Joe, so is it correct to say that there isn't an out-of-the-box chat feature provided by Dynamics 365?

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Joe Gill on at

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RE: Chat functionality for Dynamics 365 Customer Service

No out of the box functionality but it looks like it has MS blessing and they are working together. blog.cafex.com/microsoft-cafex-turbocharging-customer-engagement-with-immersiveness-and-intelligence;utm_content=50772558&utm_medium=social&utm_source=twitter

Cheers

Joe

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Blitzey 370 on at

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RE: Chat functionality for Dynamics 365 Customer Service

CafeX is not available in Oceania for CRM 365 Online, works very good in USA

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Nadeeja Bomiriya 6,804 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Hi Sus BI,

+1 for Joe's suggestion. Microsoft and CafeX seem to have closer partnership to provide LiveChat facility.

support.liveassistfor365.com/.../115002298085-Live-Assist-for-365-availability-on-Microsoft-AppSource

Below are some of the other options to look at.

snapengage.com/dynamicscrm

www.gomoxie.com/integrations

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PS 23,577 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Hi Sus BI

I think, this is the easiest way if you are ready to pay:

www.crmdynamics.com/livechat

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Gethin Liddell 35 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Hi Blitzey, just to update everyone that Live Assist for Dynamics 365 is now available globally: support.liveassistfor365.com/.../115001500725-Live-Assist-for-365-Regional-Availability

Glad you are enjoying in the US!

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Gethin Liddell 35 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Live Assist for Dynamics 365 is the only solution co-developed with Microsoft to provide Chat and Omnichannel within the Dynamics 365 solution. Live Assist supports both USD and Web Clients to bring, content, context, chat and cobrowse to enable you to better support customers directly from website or mobile application.

It is very easy to get going with Live Assist from App Source

Get help from the support site at: support.liveassistfor365.com

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Jared Cornell 5 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Hello!

I hope this helps.

What I feel from the above statement is that you are looking for chat functionality that integrates with Dynamics 365. Obviously customer service is the #1 priority for businesses today. And in case you’ve been looking for a chat tool that integrates seamlessly with Dynamics 365, then give ProProfs Chat a try. Here’s a link on how the two work together towards increasing customer satisfaction.

www.proprofs.com/.../reasons-live-chat-ms-dynamics-integration-boosts-customer-satisfaction

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Alex Sam 15 on at

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RE: Chat functionality for Dynamics 365 Customer Service

Look at see this post blog.vplayed.com/.../ This post has explained right solution of MirrorFly which you can integrate into any third party web & mobile apps. This post will helps to you.

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