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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / create multiple SLA fo...
Microsoft Dynamics CRM (Archived)

create multiple SLA for same case entity

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Posted on by Community Member

Hi,

I want to create Multiple SLA for the same case entity but with different applicable scenario. I have created two SLA one where case severity is Urgent SLA time is 2 hours whereas where SLA time is Critical failure time is 1 Hour. 

Problem I am facing is that I have to select one as default in order for Enhanced SLA type to work.

I want both SLA's to work for the case entity.

Can someone please guide me that how can I create two SLA's for the same entity?

Regards

Jibran Ishtiaq

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  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Refer this:

    books.google.co.in/books

  • Community Member Profile Picture
    Community Member on at

    If you know just tell me, we know that to refer books. and more over for that answer we need to buy and study or what.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    W can create multiple Slas by creating multiple relationships from Slas to your Entity. And create Quick view forms on name of slas to display on entity. While creating sla record select particular created relationship name record you can proceed it.

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