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Microsoft Dynamics CRM (Archived)

Resolve case by KB article

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Posted on by Parashuram

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Hi All,

Let me know the process of resolving case by KB article.

I have added subject and article, at the time of resolving the case I'm selecting the subject and respective KB article.

But I am not able to see in the dashboard any cases which are resolved due to KB article(Subject) .

Thanks,

Parashuram Jadhav

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Adrian Begovich 1,032 Moderator on at

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Hi Parashuram Jadhav,

This video will teach you how to manage Cases and Knowledge Base Articles Using Microsoft Dynamics CRM.

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Parashuram 381 on at

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Hi Adrian,

Thanks for reply. I have gone through the above video ,I am able to resolve the case by KB article but I am unable to see in out of box Dashboard named 'Case resolved by KB articles'.

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