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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Order Entity not showi...
Microsoft Dynamics CRM (Archived)

Order Entity not showing up in CRM App for outlook

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Posted on by Community Member

We have enabled Relevance Search, and if I use relevance search in the actual "website" I can retrieve Order records.

If I attempt to use the relevance search in the CRM App for Outlook, I'm not able to get any order entity results.

I've attempted to verify our configuration inline with what I've found here:

https://community.dynamics.com/crm/f/117/t/264038

and here

https://technet.microsoft.com/en-us/library/mt723654.aspx?f=255&MSPPError=-2147217396#BKMK_SelectEntities

Under System Admin: Relevance Search is enabled and order is one of the selected entities

Under Customizations the order entity is enabled for mobile, the order entity is included for selected entities and we are at 22% of our 1000 indexable fields

For the order entity's Managed Properties, "Can enable sync to external search index" is enabled. 

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    Community Member on at

    I worked with support after verifying my settings we did the following

    In Settings > Customizations > Customize the System

    Entities > Apps > Dynamics 365 App for Outlook

    Had to add the Order entity to the App, then Validate, and Publish, and then Publish all customizations.

    After that I was able to search for Order entities through the CRM App for Outlook.

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