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Session Id :
Supply chain | Supply Chain Management, Commerce
Answered

Return item failed inspection test to vendor D365FO WMS

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Posted on by 978

Dear experts,

I'm looking for the solution for below process:

1. Receive PO using WMS app

2. Start Quality order

3. Finish Quality order

4. Move Item into Failed-QMS location

=> Expectation: return Item stored at Failed-QMS location to vendor without create PO Return.

Thank in advance,

Best regards,

Thu

I have the same question (0)
  • Suggested answer
    Oleksiy  Khoroshylov Profile Picture
    1,747 User Group Leader on at

    Do you need to create quality order?

    If yes, then you can follow this process: www.sikich.com/.../

  • ThuNgo Profile Picture
    978 on at

    Hi, Yes i need to create the quality order. Could you share the process?

  • Oleksiy  Khoroshylov Profile Picture
    1,747 User Group Leader on at

    Yes. Right here: www.sikich.com/.../

  • ThuNgo Profile Picture
    978 on at

    Thank you, i read the post and followed.

    I already put the item into Failed location (red square)

    pastedimage1622772109912v1.png

    The point is: i want to return these items without create PO Return after i moved the items into Failed-QMS location

    Thanks,

    Thu

  • Oleksiy  Khoroshylov Profile Picture
    1,747 User Group Leader on at

    Remove item from inventory and return it to a vendor without creating a separate return PO? Did you try just to post a correction on product receipt to un-receive defective item?

    pastedimage1622772824191v1.png

  • Guy Terry Profile Picture
    28,924 Moderator on at

    If you received the items and you don't create a Return PO, you will have to unreceive them. You might be able to do this by putting the items in to the Inbound location, and then doing the Product receipt Correction, as Oleksiy.

    Alternatively, you could create new, negative quantity, lines on the existing PO for the items you are returning, and use Update line > Pick to remove them from Inventory.

  • ThuNgo Profile Picture
    978 on at

    Hi,

    Thank you guys for your reply.

    I tried 1st way: cancel the product receipt from original PO but:

    - My PO using Quality order and it is associated with closed work (i created work to move failed item from QMS location ton to QMS failed location)

    => system does not allow me to cancel the Product receipt even though i manually move the item from QMS failed location to RECV Location (using WMS)

    Best regards,

    Thu,

  • Verified answer
    Guy Terry Profile Picture
    28,924 Moderator on at

    Thinking about it, if you've received the item using the warehouse module, the last time I tried, you could not Correct the product receipt. You might be able to Cancel it, but this will reverse the entire receipt, which is far from ideal.

    Last time I had to think about Vendor returns in combination with the Warehouse module was in R3, and what I found then was, it didn't matter what you did after you had received the items.... there is no good way to un-receive them. Which lead me to the conclusion that, once you have received something, you are going to invoice it, and the only way to deal with a return is to post a credit note. Whether you create a new Return PO, or add a negative line to the existing PO is up to you, but in standard, there's no way round this.

  • ThuNgo Profile Picture
    978 on at

    ok thank you alot

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