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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Downgrade Business Cen...
Small and medium business | Business Central, N...
Suggested Answer

Downgrade Business Central Premium --> Business Central Essential

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Posted on by Community Member

We have a MS Business Central customer, which is live in production, and has a Premium licenses. 

The customer is live with BC, but without setup nor transactions in Production or Service Management.

We are considering to switch from Premium to Essentials licenses.

The questions we have:

  • What is the procedure to do that ?
  • Is there any technical impact we have to be aware of?
  • Is there any manual or automatic work we have to execute after the switch for the live company in BC?
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  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Your CSP may be able to answer this questions in more detail.  If they are not able to answer, they may want to get an official answer from Microsoft.  Apart from that, these are the steps when changing to premium by mistake:

    1. Login with the Delegated or Internal admin

    2. Go to the Users page and disable the user with Premium license (All other users should be able to login after that)

    3. Update the license for that disabled user in the office portal if necessary to Essential license etc.

    4. Run the action 'Restore User Default User Groups' in the Users page for that disabled user and reenable the user.

    Step 3 and 4 are optional if the you donot require the user to login at this time until they're moving all to premium.

    Please verify the answer if the above is appropriate for your situations.

    Thanks.

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