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Hi,
I'm testing the customer portal but I keep getting this message using several email. Am I missing some steps? Do I need to enable something to do this? I wanted to fix it because the automatic case response is bot workig so im guessing it has something to do with this
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Hi Jane,
In D365 for receiving and sending email we have to configure Email Routing
Goto=> Settings => Email Configuration
For more visit these URl,
suyati.com/.../step-step-guide-configuring-emails-ms-dynamics-crm
technet.microsoft.com/.../dn832137.aspx
dynamicscrmpros.com/configure-server-side-setup-email-router-microsoft-dynamics-crm
Hi Jane,
Please check whether you are having following Site Settings configured (Portals > Site Setting)
Name - Authentication/Registration/RequiresConfirmation
Value - true
Name - Authentication/Registration/EmailConfirmationEnabled
Value - true
Also,
Check the sender/from on the email is allowed/approved to send mail. Might be that they are not approved. If I remember correctly they have the owner of the user being the default sender. That is the usual culprit, as not every owner/user in the CRM is approved.
Can refer following articles for more info:
https://community.dynamics.com/crm/f/117/t/219871
If found useful, please mark the answer as verified.
Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
Hi,
Would you mind if you explain that further? what do you mean email routing? thank you
Hi Jane,
I think you have to configure "Email Routing in Dynamics CRM".
if found useful, mark answer as verified.
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