About updating case id by plugin

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Posted on by Community Member

Hi all,

there's a requirement I need to create a synchronous pre create plugin on CASE entity to update the CASE ID field,

but I found it doesn't work when I directly set value by using the 'Target' entity:

Entity entity = (Entity)context.InputParameters["Target"];
entity['field'] = myValue;

However, I need to new another case entity, write some code like:

Entity entity = (Entity)context.InputParameters["Target"];
Entity newcase = new Entity('incident');
newcase.id = entity.id;  //?
entity['filed'] = myValue;

then the case id could be updated successfully. I wanna know why it doesn't work with the first way.

If there's any information unclear, please let me know.

Thanks.

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gdas 50,091 Moderator on at

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RE: About updating case id by plugin

Hi ,

Could you please share the error you are getting for the first code , seems the attribute not getting for the first scenario. Try to debug the code and also add below line before update the field.

if (entity.Attributes.Contains("fieldName")) {
}

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Mahendar Pal 45,095 on at

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RE: About updating case id by plugin

You can also look for similar post here, this should help you :www.cloudfronts.com/custom-auto-number-for-cases if still facing issue share your code here.

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Community Member on at

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RE: About updating case id by plugin

Hi Goutam,

there'e no error actually, just no update on CASE ID field. Thanks.

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Felippe 796 on at

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RE: About updating case id by plugin

Sorry, Why do you need to update the GUID or set a specific GUID for a new Record?

The Create method will return the Guid after the creation of the record and them you can do what do you want with the fields.

Best regards,

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BadrinathB 970 on at

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RE: About updating case id by plugin

Hi Yvonne,

You can try the below link. I am not sure if you are trying to update the Guid. That is not recommended.

entity.Attributes.Add('filed',value);

Attribute might not be present in your target.

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Community Member on at

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RE: About updating case id by plugin

Hi Mahen,

I had followed the link you gave above, and I noticed it uses the same way I mentioned on my post(new another entity and set entity Id):

//// Case Number update

Entity caserecord = new Entity("incident");

caserecord.Id = casenumber.Id;

casenumber["ticketnumber"] = caseNumber;

This is what I wanna know why I can't set value directly by using entity 'Target' and must new another entity. Thanks.

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David Jennaway 14,065 on at

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RE: About updating case id by plugin

Can you clarify which stage the plugin runs on ? In the initial question you say it is pre-create, but you won't have the .Id property at this point, as it is only generated when the record is saved.

I suspect that your plugin is registered on the post step, as then you will have the .Id available, but also changes to the Target input parameter are not stored. If the plugin is registered on the pre step, then changes to the Target input parameter should work

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Shidin Haridas 3,497 on at

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RE: About updating case id by plugin

Try add the ID property in the PreOperation plugin step (and not the PreValidation step.)

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Kalp Shah 35 on at

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RE: About updating case id by plugin

Hi, Please use below code.

Entity entity = (Entity)context.InputParameters["Target"]; tracingService.Trace("GUID: " entity.Id " Logical Name: " entity.LogicalName); if (entity.Attributes.Contains("subjectid")) { EntityReference subjectRefernce = (EntityReference)entity.Attributes["subjectid"]; if (subjectRefernce != null) { var subjectAttribute = service.Retrieve("subject", subjectRefernce.Id, new ColumnSet("title")); var title = subjectAttribute.Attributes["title"]; tracingService.Trace("Title : " title); if (title != null) entity["ticketnumber"] = "-" title; } } tracingService.Trace("Case number updated successfully: " entity["ticketnumber"]);

Note: Make sure your plugin is in pre-operation method.

If found useful, please mark the answer as verified

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