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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow hangs with S...
Microsoft Dynamics CRM (Archived)

Workflow hangs with Status Reason: Waiting for Resources

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Posted on by Community Member

I am trying to build some workflows, but regardless of its complexity the workflow hangs with Status Reason: Waiting for Resources. Tried already to restart CRM services. Anyone has an ideea on how to fix this behavior?

CRM-_2D00_-Workshop-_2D00_-Waiting-for-resources.JPG

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  • Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    Hi Marius,

    Restart your ASYNC services.

    The asynchronous services are on the CRM server, in the control panel - services.

    service name

    MSCRMAsyncService

    Display name

    Microsoft Dynamics CRM Asynchronous Processing Service

    Sometimes the Asynchronous service can get stuck or consume lots of memory and then become very slow.

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    Hi Marius,

    Refer this link also:

    blogs.msdn.com/.../dynamics-crm-troubleshooting-workflows.aspx

    Hope this helps.

    Regards,

    R.Rajkumra

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    I did that and and it did not affect the workflow's status.

  • purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    It is  waiting for all records or only with some/particular record.

  • Suggested answer
    purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    You can check details of Workflow (top left side).

  • Nuno Profile Picture
    Nuno 2,005 on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    Hi Marius,

    What is your workflow doing?

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    So far I’ve discovered that Real-Time Workflows are working. Once i convert it to background workflow it's not working anymore (it is not called by the system).

    So, this raises a question. I need to send 1 email notification once I activate a contract and I need to send 3 notifications before the contract expires. I plan to do 2 workflows: Activation Notification and Expiring Notification (90 days, 60 days, 30 days). These workflows should be Real-Time Workflows or Run in Background Workflows? What is recommended?

  • Suggested answer
    purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    It should be background workflow.

    1-Background workflows are generally recommended because:

    2-They allow the system to apply them as resources on the server are available

    3-Help maintain the best performance for everyone using the system

    4-They are fine for most automation of business processes because the people using the system don’t need to be consciously aware that the process is running.

    Use real-time workflow:

    1-When a business process requires someone to immediately see the results of the process

    For example, you want to set certain default values for a record the first time it is saved

    Or you want to make sure that some records are not deleted

    2-If you want the abilityto cancel an operation

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    Hi,

    When you have the message waiting for resources it tries to process all tasks and workflows. I don't know your environment looks like, but you can try to tweak the table "DeploymentProperties" in the MSCRM_Config table.

    Update the fields:

    AsyncItemsInMemoryHigh from the current value (most likely 20) to for example 200

    AsyncItemsInMemoryLow from the current value (most likely 10) to for example 100

    It enables the AsyncService to process more items in memory.

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow hangs with Status Reason: Waiting for Resources

    please do explain how to do that, facing same problem

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