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Standard behaviour until today to make changes to a sales order once a prepayment invoice has been posted is:
1. Post Prepayment CR/Adj Note
2. Cr/Adj Note automatically applies to Prepayment Invoice
3. Sales Order Status automatically switches from 'Pending Prepayment' to 'Open'
4. User makes changes to sales order
5. Post new Prepayment invoice
This has worked perfectly until today when the following behaviour occurred multiple times:
1. Post Prepayment CR/Adj Note
2. Cr/Adj Note is created however has NOT automatically applied to prepayment invoice, CR/Adj Note remains open
3. Prepayment Invoice remains open - not corrected/cancelled
3. Sales Order Status still stays 'Pending Prepayment' - no editing to sales order allowed
If i try to post CR/Adj Note again for prepayment invoice then we get "ERROR: There is nothing to Post"
For testing purposes I tried manually applying the Cr/Adj note to the Prepayment Invoice but this had no effect on changing the Sales Order Status
So now we have an open Posted Prepayment Invoice that we can't reverse/cancel (can only credit using the prepayment CR/Adj Note in the sales order), a Sales Order we can't delete or edit because it is pending prepayment and a Posted Cr/Adj Note that has no effect on either.
We haven't posted any prepayment CR/Adj Notes for at least a couple of weeks so we're not sure exactly when the behaviour changed.
Can anyone shed any light on how to deal with this situation?
Thanks in advance.
David
Hello,
Are you working in the SaaS release of BC or OnPrem release and what cumulative update? Feel free to raise it as an issue to Microsoft assuming this is standard functionality and the issue can be reproduced in standard?
Thanks.
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