Hello
After I install update rollup 7 on my CRM 2011 server, I cannot
connect to CRM server through IFD/ADFS if the client Windows session is
open with a local account. I obtain a blank page in IE9 and a script
error: 'Mscrm' in undefined. I cannot use Outlook with CRM too.
I have the error 2147180286 in server trace logs when the client tries to connect:
>AUTH: Request [GET
https://crm.company.com:444/company/_common/global.ashx?ver=-569435973] from [client IP] entered Authentication Pipeline.
>AUTH: AuthenticationProvider [Microsoft.Crm.Authentication.CrmPostAuthenticationProvider] will be attempted.
>Crm Exception: Message: The ticket specified for authentication is invalid, ErrorCode: -2147180286
>AUTH: CrmPostAuthenticationProvider.Authenticate() failed with
Microsoft.Crm.CrmException: The ticket specified for authentication is
invalid.
I have no error during the UR7 installation. The CRM server was restarted after applying the patch.
I think the authentication (ADFS) is ok because I see the connection log in the CRM audit (not sure in all the cases).
I can reproduce the problem in these cases:
-Case#1
client computer = domain
logon session = local
CRM connection = WAN (IFD)
-Case#2
client computer = workgroup
logon session = local
CRM connection = WAN (IFD)
I have no bug in these cases:
-Case#3
client computer = domain
logon session = domain (cache)
CRM connection = WAN (IFD)
-Case#4
client computer = workgroup
logon session = local
CRM connection = LAN
-Case#5
client computer = domain
logon session = local
CRM connection = LAN
-Case#6 (usual case)
client computer = domain
logon session = domain
CRM connection = LAN
Setup:
-CRM URL: https://crm.company.com:444
-CRM Server: Windows 2008 R2 SP1 + CRM 2011 version 5.0.9690.2165 (Update Rollup 7)
-Clients: Windows 7 SP1 + IE 9.0 or 8.0
*This post is locked for comments
I have the same question (0)
