Blank Payment still in "work" interfering with an invoice

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Hello

I have a problema with a blank invoice that is stuck in "working", freezing the balance and not being associated with an invoice, now I have a blank working invoice, an unusable payment and a frozed invoice.

Thank you

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L Vail 65,271 on at

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RE: Blank Payment still in "work" interfering with an invoice

Hi,

I apologize for being a dullard, but I really don't understand exactly what your question means. You say you have:

a 'blank working invoice' - I don't understand what you mean by this. Do you have an invoice in the WORK table that is completely blank?

an unusable payment - is this a posted payment that cannot be applied to the invoice it was paid against? Is this payment against the 'blank working invoice'?

a frozed invoice - Is this the same invoice you refer to as the 'blank working invoice'.

Please let me know.

Leslie

Thank you,

Leslie

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Community Member on at

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RE: Blank Payment still in "work" interfering with an invoice

Hello, sorry, I know english but not tecnically with Dynamics, I'll try to be clear:

The blank invoice, yes I have a payment/invoice (I dont know hos should I name it) in the WORK table that is completely blank.

Yes the unusable payment is against the working invoice

A frozen invoice, for I can tell it is the WORK blank invoice with information but split in half. Like if the frozen invoice is the one that displays the numbers and the blank is the same but working and it isnt aplied.

Thank you

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Heather Roggeveen 9,146 on at

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RE: Blank Payment still in "work" interfering with an invoice

Hi

This sounds like the sort of problem that you need someone to sort out in SQL for you.

Sometimes transactions do get stuck in funny states within the tables and you need to delete / update / insert data to rectify. It is definitely something that is better being done by someone who understands the transactions and has some SQL knowledge.

This may be one to work with your GP partner on.

Cheers

Heather

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