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Microsoft Dynamics CRM (Archived)

CrmTicketKey expired

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Our frontend server is currently being flooded with errors from MSCRMKEYGenerator - all errors are along the lines of:

The current active key (KeyType : CrmTicketKey) is expired. This may indicate that a key is not being regenerated correctly. Current Active Key : CrmKey(Id:250f0345-8e6d-e811-80f4-005056b03f70, ScaleGroupId:00000000-0000-0000-0000-000000000000, KeyType:CrmTicketKey, Expired:True, ValidOn:06/11/2018 15:44:05, ExpiresOn:06/13/2018 15:44:05, CreatedOn:06/11/2018 15:44:05, CreatedBy:<user>. Key Setting : CrmKeySetting(Id:<id>, KeyType:CrmTicketKey, KeyLength:128, KeyGenerationInterval:24, KeyTimeToLive:48, CryptoTimeToLive:24, Algorithm:HMACSHA256, ArchiveLength:1, Enabled:True, ActiveKeys:[ScaleGroupId=00000000-0000-0000-0000-000000000000,ActiveKeyId=<id>])


This error appeared at the same time on both our development, test and production servers. However, as the eventlog is being flooded, I can't see exactly when it started.

It doesn't appear to have any impact on performance on CRM itself, but I'd still like to get it sorted.

I've tried all the usual things... restarting the async service(s), iisreset, restarting the entire server, running "Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R" followed by yet another iisreset and following the workaround mentioned here: https://partnersupport.microsoft.com/en-us/par_msdyn/forum/par_dyn365p/top-issuehow-to-solve-the-dynamics-crm/89d196cb-202c-49b5-a2f5-f1fcbce5eb2c - nothing seems to work for longer than 24 hours tops.

I've heard rumours that it might be a specific windows update that's causing this issue to occur, but would really rather not have to uninstall any KB-updates, so am hoping somebody might know of a better solution?

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I have the same question (0)
  • Suggested answer
    Adrian Begovich Profile Picture
    1,027 Moderator on at

    Hi Maria,

    This is a known issue (bug) and will be fixed in future updates.

  • Amos Lin Profile Picture
    70 on at

    Hi Maria,

    Any luck to fix this issue?

    Can you share the solution?

    We are suffering form the same issue.

    Thanks.

  • Amos Lin Profile Picture
    70 on at

    Hi Adrian,

    We are suffering from the same issue.

    Can you share how to fix this issue? 'cause the link cannot be accessed.

    Thanks.

    Amos

  • Community Member Profile Picture
    on at

    Hi Amos,

    The link said that it was a known issue in 8.0 and would be fixed in 8.2. Since it wasn't a big deal for the customer, we decided to just hold off and live with it until we were going to upgrade CRM anyway.

    So unfortunately I have no solution to offer other than "Upgrade".

    Maria.

  • Amos Lin Profile Picture
    70 on at

    Hi Maria,

    It's still not fixed in v8.2. Because we are using v8.2 and suffering from this issue now.

    Thanks.

    Amos

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