Something odd happened and we wanted to know if anyone else is seeing this:
We have a client in D365 CE (online) that has over 300 users, and last Friday (3/5/21) we got a call from a user that they could not access the app they needed to do their job. Today (Monday 3/8/21) a few other users started complaining about the same issue, but most users are still running without a problem. The affected users is able to access one App in their production Dataverse: the OOTB "Sales" app.
- We removed and re-added a security role to the app, thinking that this might 'fix' the relationship.
- We removed and added the same security role to the user.
- We had them clear the cache and try different browsers.
- We configured an existing "test" user with the same security role, and the App is available and working correctly for that user.
- No updated solutions have been imported to their system (according to the Solution History) before the time this issue was reported.
- We double checked the App in question to insure it had all the right security roles.
- We checked the user to insure they had the corresponding security roles.
- We used the Diagnostic tool under the admin.powerplatform.microsoft.com > environment > settings > users (checks a users O365 license and security roles - thanks MS!)
- There are no O365 Groups configured to restrict access to the production Dataverse.
Server version: 9.2.21021.00144
Client version: 1.4.2205-2102.1
We opened a ticket with Microsoft.
