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How to cancel Intercompany Purchase Order when related Sales order is invoiced

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Posted on by SnehaS

Hello,

How to cancel Intercompany Purchase Order which is in Open status when related Sales order is invoiced.

When I cancel the PO, I get the following error -

Company: xxx Sales order: IC000000293 The intercompany sales order is being updated, and therefore you cannot add/change/delete lines.

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Sneha,

Can you tell the scenario here? How did you get in a scenario where the PO is open, and the sales order invoiced?

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SnehaS on at

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Hi André,

So my scenario is

1. The User wants to cancel this PO

2. Which has a related intercompany Sales order which was by mistake manually invoiced by an user

3. They have manually adjusted the stock and created credit note to balance the account.

and now, they want to cancel the PO.

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Sneha,

Thanks for the reply. Have you tried using the option 'Deliver remainder' on the PO lines to cancel the quantities? I don't have an environment myself with a working intercompany setup to check if that would be allowed for intercompany orders or not.

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SnehaS on at

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Thanks André, I've tried to Deliver remainder lines but it doesn't work either.

Error message - Company: xxx
Sales order: IC000000293
The intercompany sales order is being updated, and therefore you cannot add/change/delete lines.
Product 'xxx' is restricted for sale to the delivery address on the sales line. Change the address or the product.
Update has been cancelled.

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Aparisi82 2,188 on at

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This cannot be done using STD functionality.

A developer can break the link between the 2 intercompany orders .

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NataliiaS on at

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Hi Sneha,

Did you try to use Remove link button from the sales order line? Select sales line linked to the PO, click Inventory > Remove link (under Intercompany). It used to help me to remove intercompany link for such kind of scenarios.

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Community member 4 on at

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Hi, how do solve the problem?

I have the same issue. I try to involve a develop to cancel the deliver remainder and the transaction of the PO.

We can't cancel the transaction and we couldn't either cancel the connection with the sales order.

Do you have some suggestion?

Thanks in advance

Jessica

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Community member 13 on at

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You can disconnect intercompany order and cancel the PO.

Go to Procurement and Sourcing >> Periodic tasks >> Clean up >> Disconnect intercompany orders

Select a PO number as shown in below snapshot and click on disconnect to break the link.

Then you can cancel the PO.

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