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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Failed to update Produ...
Small and medium business | Business Central, N...
Suggested Answer

Failed to update Production Environment

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Posted on by Antonis Kakavas 20

Greetings.

I just noticed today that my customer's environment(production) update, has failed ( i guess ) .

 pastedimage1633598283867v1.png

I can't reschedule the update date ( check image below ).

 pastedimage1633598337401v2.png

How should i proceed ? Has anyone faced the same problem as me? 

Thank you in advance.

  • Suggested answer
    srttel Profile Picture
    srttel Microsoft Employee on at

    I that specific issue I would recommend to either contact your CSP, or if you are the CSP, to contact Microsoft, to verify the situation with specific tenant, checking if there are some problem preventing the upgrade and to reschedule the upgrade for you.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    Can you schedule the upgrade for 10/8?

    Or change the time frame below. Make sure when you schedule the update it is in your time frame. For example if your time frame is 12 am - 6 am EST and the date is 10/7 you cannot schedule update for 10/7 at 8 am EST. 

    Thanks 

    pastedimage1633623930190v2.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,243 Super User 2026 Season 2 on at

    Hi, After clicking this Modify, can the date only be selected to 9/17?

    If so, I suggest sending a Service Request to the Microsoft support teams.

    pastedimage1633650903878v1.png

    In addition, it is recommended to add your email to Notification Recipients, so that when the environment upgrade fails, you should receive an email.

    pastedimage1633650993284v2.png

    Hope this will help.

    Thanks.

    ZHU

  • Antonis Kakavas Profile Picture
    Antonis Kakavas 20 on at

    Unfortunately , i can't reschedule the upgrade ( check second photo).System requires a date between 7/7 and 17/9.  

  • Antonis Kakavas Profile Picture
    Antonis Kakavas 20 on at

    Thank you for the info yzhums .

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