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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / We upgraded to GP 2010...
Microsoft Dynamics GP (Archived)

We upgraded to GP 2010 and when we Print Receivable Statements it does not use the modified report even though all the settings point to it??

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Posted on by Dorothy Ramsey 120

We recently upgraded GP 2010 to version 11.00.1708.  Now, when we Print Receivable Statements and select the Standard report "On Blank Paper" that we had modified to include our logo we don't get the modified report.  We get some older version of the report we haven't used in years.  When it comes up on the screen and we click on the "Modify" button, it points to the correct format.  In the Report Writer the Statement On Blank Paper shows as the correct report, but it still won't use the correct "modified" report.  In the Statement screen I am selecting "On Blank Paper".  We just keep going round and round and can't figure out why we aren't getting the right format for the statements.

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  • Verified answer
    Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Have you granted security to use the modified version? Perhaps it got lost in the upgrade. Simply go in and reassign it. Report Writer does look at security, it looks in the REPORTS.DIC file. So you can see the modified version but when you go to use it you get the orignal version.

  • Dorothy Ramsey Profile Picture
    Dorothy Ramsey 120 on at

    Will that be in Tools - Setup - System -  Alternate/Modified Forms & Reports or is it somewhere else?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Tools->Setup->System->Alternate Forms and Reports, Choose MS Dynamics GP as the Product and Reports as the Type. Then Sales as the Series and you will see Receivables Statement and choose the modified version.

  • Dorothy Ramsey Profile Picture
    Dorothy Ramsey 120 on at

    I appreciate the suggestion and I will give it a try.  We are running Check Links right now and I will have to wait until it is finished before I give it a try.  I will let everyone know if this fixes the problem.

    Thanks again!

  • Dorothy Ramsey Profile Picture
    Dorothy Ramsey 120 on at

    That absolutely worked - thank you very much!

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