Sales Agent in German SaaS Environment 26.4 error Azure OpenAI content filtering

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Posted on by Frank Janssen

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Hi all,
seems like Sales Agent is not working properly in most actual version of BC SaaS.
It throws an error:

Instructions associated with the task have been flagged by Azure OpenAI content filtering.

Details: The user intervention suggestions provided to the agent did not pass the safety evaluations.

Did not find any related information about how to fix this issue.

Beside this, what is the checking Inventory step about, when there is no further action to do by human.
It just opens the Item Availability page with nothing to do.

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Dynamics 365 Business Central

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DAnny3211 11,421 Super User 2026 Season 1 on at

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Hi there,

Thanks for reporting this issue. The error you're encountering—"Instructions associated with the task have been flagged by Azure OpenAI content filtering"—suggests that the Sales Agent in Business Central 26.4 SaaS is being restricted due to content safety evaluations enforced by Azure OpenAI.

Here are a few suggestions:

Review Agent Instructions

Check the task instructions and user prompts being passed to the agent.

Avoid ambiguous or sensitive phrasing that might trigger content filtering.

Update or Reconfigure Agent

Ensure the Sales Agent setup is aligned with the latest Microsoft guidelines.

Reconfigure the agent mailbox and permissions to ensure it can access the required data.

Microsoft Support

Since this appears to be a backend filtering issue, I recommend opening a support ticket with Microsoft to confirm whether this is a known limitation or a misconfiguration.

Inventory Check Behavior

The step that opens the Item Availability page without further action may be part of a default workflow.

You can customize or disable this step if it’s not adding value to your process.

Let me know if this helps, and please mark the response as helpful if it answered your question 😊

Best regards!

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Frank Janssen 184 on at

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Hey @DAnny3211,

thanks for your reply.
I followed the steps to configure sales agent agent extension and hava admin rights to exchange shared mailbox.
There is no sensitive phrasing in this test case.

I will try to let open a Microsoft ticket as topic will get more important. At this time i am just testing and playing arount.
I am not willing to produce costs as my partner has to raise a ticket.

Meanwhile found a reply from Microsoft dude that this is already in development:
https://www.linkedin.com/feed/update/urn:li:activity:7359255871459143680?commentUrn=urn%3Ali%3Acomment%3A%28activity%3A7359255871459143680%2C7360579458400980993%29&dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287360579458400980993%2Curn%3Ali%3Aactivity%3A7359255871459143680%29

Will monitor this...

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YUN ZHU 100,212 Super User 2026 Season 1 on at

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Hi, I haven't encountered this issue in my JP environment. I suggest you submit this to the BC Yammer Group. Microsoft engineers will be able to review it and provide better advice.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Copilot, agents and AI innovation : New Conversations

Thanks

ZHU

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Frank Janssen 184 on at

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Hi all,

there was made changes in Infrastucture systems. This point is working now, see details:

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Unterhaltung anzeigen

I have some issues with item recognition but that´s another topic.

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Sohail Ahmed 11,173 Super User 2026 Season 1 on at

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Looks like this might be a broader issue with the Sales Agent feature in BC SaaS 26.4 rather than something specific to your setup. I’d suggest raising a ticket in the official Viva Engage (Yammer) community for Dynamics 365 Business Central so Microsoft can confirm if it’s a product issue and provide a fix:

That way the engineering team can track it properly.

✅ Mark this answer as verified if it helps you.

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