Announcements
No record found.
Hi,
Is there a way to access KB articles with in CRM and actually not using interactive service hub ?
*This post is locked for comments
Hi SV,
If I am not wrong, you can still use the Articles under Service >> Articles.
www.microsoft.com/.../use-articles-in-the-knowledge-base-customer-service.aspx
Hope this helps
There are two KB Article entities in CRM (current version).
There is Articles which is available in the Services area of the application, and there are KB Articles which are available in the Interactive Service Hub.
Per my understanding the Articles will be deprecated in one of the upcoming releases, and the KB Articles will become the default way of entering articles. The ISH will also move to the web application, so KB articles will be available on the web application. ISH will be deprecated.
Hope this helps.
Hi Aric,
Thanks for answering. So you mean to say, there is NO way of accessing(Creating\Editing) of KB articles created in ISH within CRM directly?
You can get to them via Advanced find, but you will notice when the form opens that you don't see the same data as you did when you created them in ISH.
You might be able to customize the form, but the editor fields will not be displayed correctly.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
AS-17030037-0 2
