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Hi All
I know partners can log support tickets with Microsoft. Is there a way a customer can directly send a support request to Microsoft?
Hey Samantha73 , I have recorded a video on the Dynamics BC admin centre which is available.
In the video it covers where you can lodge support with Microsoft from your admin centre.
Please click Yes if I have assisted you fully.
https://www.youtube.com/watch?v=R7CDfpLiKqk&list=PL0z9AEJILzhkZWoLJEuY3B_b25MEVm8NM
@Jarrod - I think you are right - there is a way to log support tickets as a customer - I will explore further
It depends on your licensing structure. Generally speaking if you pay Microsoft then you utilise their support.
If you oay a partner, you first must use your partner.
Further if you have a support service agreement with Microsoft then under both above scenarios you can use Microsoft support.
Please let me know if I've answered your question.
Thanks
JC
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