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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can customers directly...
Small and medium business | Business Central, N...
Suggested Answer

Can customers directly send support request to Microsoft

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Posted on by Samantha73 3,297

Hi All

I know partners can log support tickets with Microsoft. Is there a way a customer can directly send a support request to Microsoft?

I have the same question (0)
  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 229 User Group Leader on at

    No you must go through your partner.

  • Suggested answer
    Jarrod Case Profile Picture
    Jarrod Case 2 on at

    It depends on your licensing structure. Generally speaking if you pay Microsoft then you utilise their support.

    If you oay a partner, you first must use your partner.

    Further if you have a support service agreement with Microsoft then under both above scenarios you can use Microsoft support.

    Please let me know if I've answered your question.

    Thanks

    JC

  • Samantha73 Profile Picture
    Samantha73 3,297 on at

    @Jarrod - I think you are right - there is a way to log support tickets as a customer - I will explore further

  • Suggested answer
    Jarrod Case Profile Picture
    Jarrod Case 2 on at

    Hey Samantha73 , I have recorded a video on the Dynamics BC admin centre which is available.

    In the video it covers where you can lodge support with Microsoft from your admin centre.

    Please click Yes if I have assisted you fully.

    https://www.youtube.com/watch?v=R7CDfpLiKqk&list=PL0z9AEJILzhkZWoLJEuY3B_b25MEVm8NM 

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