Duration Field in Whole number

(0) Share

Report

Posted on by HajiraRoshan

550

Hello ,

In duration Field , I can set 1 day and 2 day. But in reports it is actually calculated to 24 hours , but is there any ways in which 1 day could calculate to 1 working day .

2018_2D00_03_2D00_06-14_5F00_17_5F00_10_2D00_Appointment_5F00_-New-Appointment-_2D00_-Microsoft-Dynamics-365.png

Please see above screen shot

Thanks all

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (2)

Suggested answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi Suchisuchi,

Please refer below post, i already answered there.

community.dynamics.com/.../802826

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Duration Field in Whole number

The default time set in appointment start date and end date duration is 30 minutes, what can I do to make it 1 hr instead. I was thinking if you please could help me with JavaScript.

Thanks

Was this reply helpful? Yes No
Suggested answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi,

it does not reflect to duration field, as mentioned above.

Was this reply helpful? Yes No
HajiraRoshan 550 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi , Then it means we cant change the duration field 1 day setting from 24 hours to 1 working day ...!!?

Does the duration field settings changes when we change working hours in Facility/ Equipment or the Working day time for a particular user ? pls refer this link .. docs.microsoft.com/.../set-work-hours-resource

Please advice !

Thanks !

Was this reply helpful? Yes No
Verified answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi,

setting for service management is not related to duration field. That setting is for SLA.

if you set the duration field into 1 day, the start time and end time will automatically from 6/3/2018 8 am to 7/3/2018 8 am. so it is 24 hours.

www.powerobjects.com/.../create-customer-service-schedule-service-level-agreement-sla

Was this reply helpful? Yes No
HajiraRoshan 550 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi Guys,

Is it really the set of working Hours to 8.45 in working days in Service Management Working days schedule to get 1 day as 8.45 hours .. or is it the default behaviour of duration field that sets 1 day as 24 hours please help ...Hi rodgers, we already have working day schedule set in Service Management under Settings and still it is 24 hours.

Thanks..

Was this reply helpful? Yes No
Verified answer

Alex Fun Wei Jie 33,626 on at

Like (0)

Report

RE: Duration Field in Whole number

Hi

Duration field is always store as minutes in database, if you working hours is 8 hours, ask user to put in 8 hours instead of 1 day, else you have to convert in report.

Was this reply helpful? Yes No