web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Look-and-feel of mobil...
Microsoft Dynamics CRM (Archived)

Look-and-feel of mobile app on iphone may change for unknown reasons

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

In our company we use the Dynamics 365 mobile app for iPhones to connect to our on-prem Dynamics 365 (8.2.2.339) system.

Some users may experience a kind of themeless app that looks very simple and native. It may work but differs from what other users see in their app.
A complete reinstallation of the app in most cases resolves this issue.

These are some screenshot how the app interface looks like when the error occurs:

IMG_5F00_0851.PNG IMG_5F00_0850.PNG IMG_5F00_0849.PNG

And that's how we expect it to look like:

IMG_5F00_0218.PNG IMG_5F00_0220.png IMG_5F00_0219.PNG

Are there any known ways apart from reinstalling the app completely to fix this issue? Any hint is very welcome.

Best regards

Danny

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Look-and-feel of mobile app on iphone may change for unknown reasons

    Hi Pranav,

    We have not yet found something helpful.

  • PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: Look-and-feel of mobile app on iphone may change for unknown reasons

    Hi Danny, did you manage to find any solution to this?

    Regards,

    Pranav

  • Community Member Profile Picture
    Community Member on at
    RE: Look-and-feel of mobile app on iphone may change for unknown reasons

    Hi Pranav,

    Thanks for the reply.

    We've checked the requirements and all are fulfilled with our phones.

    The issue is happening suddenly. After working with expected user interface for weeks and months for some users this odd interface is shown one day.

    A re-installation of the app helps. My question was about an alternate way to resolve this.

    Best regards
    Danny

  • PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: Look-and-feel of mobile app on iphone may change for unknown reasons

    I believe you have checked the minimum config required

    docs.microsoft.com/.../support

    Regards,

    Pranav

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#1
Aric Levin - MVP Profile Picture

Aric Levin - MVP 2 Moderator

#3
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans