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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 Online integr...
Microsoft Dynamics CRM (Archived)

CRM 2016 Online integration with WhatsApp

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Posted on by Community Member Microsoft Employee

Hi, I want to integrate CRM 2016 Online with WhatsApp. 

On how to get and send msg from CRM to WhatsApp. How will I do this? Are ther any API's available for the same?

Thanks in advance.

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  • Inogic Profile Picture
    Inogic 24,102 on at
    CRM 2016 Online integration with WhatsApp
    To integrate your CRM with WhatsApp, I recommend using the WhatsApp4Dynamics app by Inogic, it allows you to access WhatsApp Business directly within the CRM environment without switching tabs. To get started, you can get the app for a 15-day trial by clicking on this WhatsApp4Dynamics Trial link.
    WhatsApp4Dynamics utilizes the Twilio WhatsApp API for integration, ensuring a reliable and efficient connection between WhatsApp Business and CRM.
    For more information about these features, visit the Inogic website.
     
    Thanks!
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Online integration with WhatsApp

    Hi Goutam,

    Thanks for reply..I checked  your mentioned blog but they are manually sending the conversation as mail to crm ..no direct msg is sent to mscrm

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: CRM 2016 Online integration with WhatsApp

    Hi Purnima,

    Please refer below article - Hope this helps.

    missdynamicscrm.blogspot.in/.../converting-whatsapp-message-to-case-in-CRM-2013.html

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Online integration with WhatsApp

    Hi Aniket,

    Have you got any way to integrate whatsapp with mscrm?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Online integration with WhatsApp

    Hi Andrii,

    I have gone through the link and also few more similar posts but it looks like now WART is not working.  I am also getting below error similar to someone posted on link you have provided:

    Could not request code using either sms or voice.
SMS: {"status":"fail","reason":"no routes","retry_after": 3600}
Voice: {"status":"fail","reason":"no routes","retry_after": 3600}
    Thanks,
    Gopal Kanojiya
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: CRM 2016 Online integration with WhatsApp

    Hello,

    Yes. API is available. Check this url - stackoverflow.com/.../send-messages-with-whatsapi-net

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