Letter Writing Assistant, Unhandled object error Wordintegration.dot

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When user clicks Finish they get the error:

Unhandled object exception

Word cannot open this document template

C:\GP2013Code\..\Wordintegration.dot

User is on GP2013, Build 12.00.1801

Workstation is Windows 7 Professional - I have verified that User Control is at lowest level

I have verified that I get this message logging in as sa and logging in as Run as Administrator. I also get this message from another workstation on this users network.

I have verified that the path in the Dex.ini is pointing to the location of the word documents and the WordIntegration.dot. document; C:\GP2013Code\Data\Letters and the Word Macro File is pointing to the WordIntegration.dot file.

The documents open in Word if I open them from within the Letters directory as well as the WordIntegration.dot which reads Great Plains Macros

I do not know what else to try. Help please!

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Update to this, we logged into the users workstation as another users and this feature worked indicating it is the users profile. Can anyone help direct me about what to do next?

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The resolution to this problem was to rebuild the users profile.

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