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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / HOW TO: Default Site &...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

HOW TO: Default Site & Warehouse by Delivery Address?

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Posted on by Michael D365 45

OBJECTIVE: We have multiple warehouses. We need to ship orders to customer delivery addresses from the closest warehouse.

QUESTION: Is there ANYWAY way to default warehouse by zip code OR by Delivery Address, without an extension or ISV?

NOTE: The solution has to work with our ecom site, and when there are restrictions (e.g., can't ship a given product to a given state, or a product is stopped for buying/selling from a given warehouse.

Thanks in advance!

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  • Suggested answer
    nunomaia Profile Picture
    nunomaia 27 Moderator on at

    If are an experience user of Power Automate user, you could capture customer creation event in Power Automate, and update default warehouse using your business requirements using Customer Data Entity.

    Personally, I would prefer to create an extension. Is not complex task. Capture insert event and update field based on address.

  • Michael D365 Profile Picture
    Michael D365 45 on at

    Thanks for the reply.  

    We have an extension to update the default warehouse on the header for each order, but I don't like it :)

    I wouldn't have thought it that strange that many companies would have:

     1) more than one warehouse,

     2) customers operating in more than one state, and

     3) want to ship from the closest warehouse.

    It seems like the default site / warehouse should exist at the delivery address level, OR THAT

    Microsoft would provide another mechanism for achieving the same thing.

    Even better would be a way to define basic fulfillment logic w/o having to implement a complex order management solution.

  • nunomaia Profile Picture
    nunomaia 27 Moderator on at

    I have seen implementations where D365 with many warehouses, each warehouse having distinct rules for selecting it.

    In the past I have made a customization at vendor address to default warehouse in PO’s based in main address. Is a similar requirement but it was in vendors.  

    There are multiples approaches for your requirements but unfortunately all of them are using customizations, some of them are simple others are complex.  

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