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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue with Address Not...
Small and medium business | Business Central, N...
Answered

Issue with Address Not Showing on Posted Sales Invoice in Business Central

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Posted on by MB-10091829-0 35

Hi,

I'm in the process of implementing Business Central and have a strange issue. When I print a posted sales invoice for (for example) customer 1, invoice 25001 correctly shows the name, address, postal code, and city on the invoice. However, when I print another invoice (for example, 25002) for the same customer, only the name is shown — the address, postal code, and city are missing and appear as empty lines. This suggests to me that the customer card is correct.

To try and solve this, I’ve checked the Countries/Regions page and the General Ledger Setup, and I’ve adjusted the Local Address Format, but that hasn’t resolved the issue.

Can someone help me understand why the address appears correctly on one sales invoice, but not on another for the same customer.

Thanks in advance!

 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,212 Super User 2026 Season 1 on at
    This is a bit strange. Are the report layouts of the two invoices different?
     
    In addition, it is possible that the user has modified the address information on the order. You can open it to confirm whether it is the same.
     
    Hope this can give you some hints.
    Thanks.
    ZHU
  • Suggested answer
    Pallavi Phade Profile Picture
    Pallavi Phade 5,510 Super User 2026 Season 1 on at
    Namaste
     
    Problem Statement :: Customer is same , but posted invoices are different data is not appearing . 
     
    As per above statement , There is no issue in customer card  , Can you verify below things . Issue is becuase one of these factors 
     
    1) Check source code of all feilds in posted sales invoice Report . And verify those address fields are present in posted sales invoice 
    2) If Posted Sales invoice report is using custom address fields then  verify the customer address is updated or not in your posted sales invoice 
     
    If you feel helpful , please verify the answer 
     
    Regards
    Pallavi Phade
     
  • MB-10091829-0 Profile Picture
    MB-10091829-0 35 on at

    Hi,

    I did indeed select the same layout for both invoices.

    In further investigation, I see that the Sell-to address fields are empty on the invoice that is not displayed correctly on the posted sales invoice. In the other posted sales invoice, the address fields are filled in. So this does indeed seem to be causing the issue.

    The difference between the two invoices is that the correct one was created manually via Sales Invoice > Posted Sales Invoice. The invoice where it goes wrong is posted from the project card via Project Planning Lines (Resource costs from time sheets).

    I therefore suspect that the customer’s address details are not carried over from the Project Planning Lines to the Posted Sales Invoice. However, I still don’t understand why this is not working correctly.


    Thanks for your help anyway
  • Suggested answer
    Mansi Soni Profile Picture
    Mansi Soni 9,156 Super User 2026 Season 1 on at
    Hello,

    Can you please clarify this?
    1. Are both invoices using the standard layout or a customized one?
    2. Do you see the address fields populated when you open the Posted Sales Invoice page for 25002 inside Business Central, or is the data missing only on the printout?

    Regards,
    Mansi Soni
     

     
  • Verified answer
    MB-10091829-0 Profile Picture
    MB-10091829-0 35 on at

    It has been resolved.

    In the Project Card, the Sell-to address was not correct. After reselecting the Customer Name in the Project Card, the Sell-to address was updated accordingly.
    All invoices I now post via the Project Planning Lines show the address details correctly in the invoice.

    Thanks everyone for pointing me in the right direction.

  • Suggested answer
    Sahan Hasitha Profile Picture
    Sahan Hasitha 2,683 on at
    hi
    The same layout was selected for both invoices. Upon further investigation, I noticed that the Sell-to address fields are empty on the invoice that is not displaying correctly in the posted sales invoice. In contrast, the other posted sales invoice has the address fields populated, which appears to be the reason for the discrepancy.
    The key difference between the two invoices is that the correctly displayed invoice was created manually via Sales Invoice → Posted Sales Invoice, whereas the problematic invoice was posted from the Project Card through Project Planning Lines (resource costs from timesheets). This suggests that the customer’s address details are not being properly transferred from the Project Planning Lines to the Posted Sales Invoice. However, the root cause of why this transfer fails in this scenario remains unclear.
  • Suggested answer
    Nimsara Jayathilaka. Profile Picture
    Nimsara Jayathilaka. 5,001 Super User 2026 Season 1 on at
    Hi
     
    The issue of the address, postal code, and city appearing on one posted sales invoice but missing on another for the same customer in Business Central typically occurs because the missing details are not being copied properly at the time the invoice is posted. Although the customer card has the correct information, the relevant address fields on the specific sales invoice record might be empty or not updated. This situation often happens if the invoice was edited or created through a less common process that does not trigger the full address data to populate on the posted invoice, or if you have multiple addresses and the invoice is pointing to an incomplete or incorrect bill-to or ship-to address record.
     
    Verify that the invoice’s address fields on the posted invoice are populated correctly. You can check this by reopening the posted invoice and reviewing the Sell-to address fields. If they are empty there, it confirms the data was not carried over properly from the customer card. Address format settings and General Ledger setup are not likely causes here since those affect formatting rather than data presence. If you use multiple ship-to or bill-to addresses for a customer, ensure the correct one is selected before posting. In some cases, recreating the invoice or updating the address fields on the sales order prior to posting will resolve the issue.
     
    Thanks
    Nimsara

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