Duplicate Detection on Data Import (.csv file) not working

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Posted on by Joe Woltering

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I am trying to import a list of Contacts with email addresses. I have a Duplicate Detection rule set on the Email field which works when trying to add a new Contact manually. However, when I perform the import from the .csv file, detection does not work and a duplicate is created.

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gdas 50,091 Moderator on at

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Hi Joe,

Please check whether you enable Duplicate Detection During Data Import by navigating Settings-> Data Management-> Duplicate Detection Settings and ensure that the Enable Duplicate Detection During Data Import option is selected.

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Joe Woltering 12,163 on at

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Yes, I have checked this. It is enabled.

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Rawish Kumar 13,758 on at

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might be a silly question but i want to just check -- did you enable the option once you import CSV as "Allow duplicates" on the last preview page before you click on submit?

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LuHao 40,892 on at

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Hi Joe,

You need to confirm two things.

1, Please go to Setting > Data Management > Duplicate Detection Settings, check Enable duplicate detection.

2, During the process of uploading your file, please select No under Allow Duplicates.

Hope this helps.

Best Regards,

Lu Hao

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Joe Woltering 12,163 on at

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Hi all,

Yes, I have enabled both of these options (both under Data Management and during the Import process). As I mentioned, duplicate detection does work on create or update of existing records, just not during an import.

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Community Member on at

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Hello, did you ever get this issue resolved, as I seem to be having the same problem? Thanks.

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