Microsoft Dynamics CRM (Archived)

Dynamics CRM Certification

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Posted on by Community Member

Hello All:

I'm currently planning to pursue Microsoft Dynamics CRM certification, however, before I become totally

amerce into the certification studies I would like to review the following challenges:

- study material availability (this would include but, not limited to) DVD videos or online training

- access to Microsoft Dynamics software (ie Virtual Lab) or software purchase

- associated cost of the study material & certification exams

- certifications exams to pursue

Any other relevant info would also be appreciated, this may include the most in-demand Dynamics certification.

Appox time to complete certification?

Is there a better channel to pursue Dynamics certification, etc, etc. Hopefully the above info will help to make a prudent decision.

Thanks

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Neil Parkhurst

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Lots of questions, I will try to address them all.

The CRM 2016 certifications are listed below.

Microsoft Dynamics CRM Online Deployment	MB2-710
Microsoft Dynamics CRM 2016 Installation	MB2-711
Microsoft Dynamics CRM 2016 Customization and Configuration	MB2-712
Microsoft Dynamics CRM 2016 Sales	MB2-713
Microsoft Dynamics CRM 2016 Customer Service	MB2-714

You can find details at ...

https://www.microsoft.com/en-us/learning/dynamics-certification.aspx

You will find lost of study material by looking at blogs and such like. I for example have written about the MB2-714 and I'm currently posting on MB2-713. (neilparkhurst.com)

If you work for a partner they should also have access to the Microsoft Learning portal. If you are new to CRM you may wish to consider a training course. Obviously plenty of these exist, at a price!

You can register for a 30 day free trial of CRM online. The online version is almost exactly the same as on-premise. It should be good for all certifications. (Maybe with the exception of the installation exam.) You can google for links to set-up a free trial. Try the one below.

https://portal.office.com/Signup/Signup.aspx?OfferId=E070C229-C45D-433d-874A-6B5B3C54B291&dl=CRMSTANDARD&ali=1&Country=gb&culture=en-gb#0

The time to complete will depend on the amount of existing knowledge you have. Fir my first certifications I attended a boot camp training course with Firebrand. That took 9 days and included the exams. But you will probably want some time working with the product before diving into the exams.

Each exam costs around £118 each. They can be taken at local test centres or online. I tend to sue online option these days.

The order to do the exams will depend on what you want to get out of it. Many developers would do the MB2-712 exam first. But consultants / business analysts might want to think about MB2-714 and MB2-713 first. And infrastructure guys might look at MB2-711 first.

Hopefully I've given you a few pointers to get started. You will find loads of people in the community will help you with any specific questions you have.

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Community Member on at

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The best way to learn is to spend time trying out CRM in your own sandbox, or even better working on actual solutions. I came in not knowing anything about CRM, but I was fortunate to be in a firm that was willing to give me time to learn/play around with CRM for a few weeks. Also, don't hesitate to ask questions (even the most trivial ones), it is the best way to learn!

I have 5 Microsoft Dynamics CRM certificates (mostly CRM 2013). I spent an average 2-4 weeks studying for each exam.

My resources: Microsoft PartnerSource Online (Great reading material and practice labs, from Microsoft), working in sandbox, and working with a consulting firm as an associate.

I know it is hard, but try to immerse yourself in a community that works with CRM, possibly with CRM consultants or even signing up for a CRM bootcamp (they often include practice questions/study tips).

Start with 2016 Customization and Configuration - this covers the core of CRM.

Good luck.

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Community Member on at

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Dave:

Thanks for taking to respond to Microsoft Dynamics questions.

I'll document & follow-up.

BK

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Community Member on at

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Neil:

Many Thanks!

Very detail & informative answers.

BK

Toronto, Canada

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Neil Benson 7,369 User Group Leader on at

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The official training courseware for all Dynamics products can be found in the Dynamics Learning Portal. To access it, you need to work for a Microsoft partner that has purchased access to DLP (it costs US$1000 per year).

mbspartner.microsoft.com/Landing

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Matt Paine 70 on at

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Hi Neil

I know I'm joining this thread late, but I would like to ask about the the actual certification received on passing the exams. I'm new to Microsoft exams and as far as I can understand from Microsoft's website, is that each CRM exam certifies you as a Specialist and unlike other Microsoft certification paths, if you pass three exams that does not certify you as a Microsoft Professional.

Is this correct?

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jbarker 90 on at

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Hi Matt, when I done my first exam the 2015 MB2-706 online deployment I also became an MCP.

Hope that helps.

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CRM Learner 88 on at

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Are Dynamics 365 exams available? Right now we are on 2016 but if the exam for 365 is similar I'd rather focus on those.

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