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Corrected/Revised Posted Sales Invoice

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What is the best way to handle corrected sales invoices?  I need to revise the price on sales invoices that have already been shipped and paid. 

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    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    RE: Corrected/Revised Posted Sales Invoice

    Hi, just adding some info.

    1. Unapply Entries... in Customer Ledger Entries page.

    https://www.youtube.com/watch?v=FxWOLxo73Uk

    pastedimage1677457367897v1.png

    2. Using Correct feature in Posted Sales Invocies.

    https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

    pastedimage1677457408280v2.png

    Hope this helps as well.

    Thanks.

    ZHU

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    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Corrected/Revised Posted Sales Invoice

    You can create a credit memo for the total of the original invoice.

    Then you can create a new invoice with the correct price, and if the original price was too high the custom will pay the difference or of the original price was too high you can refund the amount that the customer overpaid.

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    tlhgolfer Profile Picture
    tlhgolfer 761 on at
    RE: Corrected/Revised Posted Sales Invoice

    The best way to handle this is to unapply the payment from the invoice and create a return.  Then enter a new invoice with the corrected prices and reapply the payment.  You should now have either a credit or the customer will owe money.

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