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What is the best way to handle corrected sales invoices? I need to revise the price on sales invoices that have already been shipped and paid.
The best way to handle this is to unapply the payment from the invoice and create a return. Then enter a new invoice with the corrected prices and reapply the payment. You should now have either a credit or the customer will owe money.
You can create a credit memo for the total of the original invoice.
Then you can create a new invoice with the correct price, and if the original price was too high the custom will pay the difference or of the original price was too high you can refund the amount that the customer overpaid.
Hi, just adding some info.
1. Unapply Entries... in Customer Ledger Entries page.
https://www.youtube.com/watch?v=FxWOLxo73Uk
2. Using Correct feature in Posted Sales Invocies.
https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice
Hope this helps as well.
Thanks.
ZHU
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