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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Upgrading GP From 9.0 ...
Microsoft Dynamics GP (Archived)

Upgrading GP From 9.0 To 10.0/2010

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Posted on by Jeff Garrison 2,485

I have finally started my upgrade to 2013.  First off, I upgraded to Sevice Pack 6, with not problems.  Where I did run into problems was after I installed 2010.  

When I launched it, I received the error "Focus trigger WS_Trigger_Print_Purchase_Orders registration failed".  I clicked on the OK button and received "Focus trigger WS_POP_PO_Entry_Save_AFTER of form WSPOPDynamics registration failed.", then "WS_PO_Return", and etc.  After about 10-15 more windows, I get the message that the GP Utilities needs to be run.  I click Yes and log in to the Utilities.

After Validating the Product Version, I receive "There ws a problem ascertaining product version information.  Microsoft Dynamics FP Utilities will now exit.  Please check the duinstall.log file for more information.".  Problem is...I cannot find the duinstall.log file.

I thought I'd try to go back a version and upgrade 9.0 to 10.0, but ended up with the same results.

Any ideas?

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  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    Jeff the reason we slip stream service packs is because when a new SP is released we actually release a new install media for that SP. Before you do any upgrade it is always good to go through the upgrade manual as it has all the information you need to avoid these type of issues.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    I belive in this case it had to do with the timing of payroll code updates. I believe if you had tried to go to GP 2010 R2 you would have had no problem from GP 2010 Sp5.

  • Jeff Garrison Profile Picture
    Jeff Garrison 2,485 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    Well...evidently, you can't upgrade 10.0 SP5 to 2010 RTM.  You have to apply at least SP1 first.

    And...why did they slipstream the Service Packs?  It would be nice to have known that ahead of time....

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    Try applying SP5 to GP 10 first and then upgrade to GP 2010.

  • Josh P Profile Picture
    Josh P 2,895 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    At this point, you may consider opening a ticket with support, or contact your Dynamics partner to open the ticket if you have customer source. Seems to me there are either system configuration issues, or there is an issue with the installation process you are doing.

  • Jeff Garrison Profile Picture
    Jeff Garrison 2,485 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    I installed the ample company on a fresh install of 10.0 and went to upgrade to 2010 and when it started the GP Utiliites, it went throught the Validating Product Version Information and kick out the same message of "There was a problem ascertaining product version information.  Microsoft GP Utilitites will now exit.".

    I did a clean install of 10.0, created the sample company and did the upgrade and failed.

  • Jeff Garrison Profile Picture
    Jeff Garrison 2,485 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    I'll try installing 10.0 on a fresh 2008r2 vm and SQL 2008r2 and then see if I can upgrade to 2010 and post back my results.  Whn you say coverting the data, I'm not quite sure what that means, but I'll cross that bridge when I get to it.

    Thanks again!

  • Josh P Profile Picture
    Josh P 2,895 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    I've installed a SQL 2008 r2 and GP 10 combo on a Windows 2008 r2 virtualized server to separate SQL from the GP app with no problems.

  • Jeff Garrison Profile Picture
    Jeff Garrison 2,485 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    Ok.  I guess the only questions left is, was the fresh install of 10.0 on Windows 2008r2?

    By the way, I really appreciate the insight!

  • Josh P Profile Picture
    Josh P 2,895 on at
    RE: Upgrading GP From 9.0 To 10.0/2010

    You could try that too, but again, it shouldn't matter. You are not going to be able to do SQL restore to transfer data / setup. I've done a GP 9 > GP 2010 conversion bypassing GP 10 with no issues. The only thing I did different was installed GP 2010 on a fresh VM and used SQL 2008 r2.

    See if GP 10 will install on your virtual server, and upgrade to GP 2010 without worrying about the existing GP 9 company(s) first. If you get a good working install, and you can load Fabrikam, you should be able to convert the data from GP 9 to the fresh install.

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