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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Expanding "Activi...
Microsoft Dynamics CRM (Archived)

Expanding "Activities" to Full Screen in a Case

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Posted on by Dualsweat 30

Hi All,

         I am a n00b and have been tasked with rolling out and configuring Dynamics 2016 (cloud) in a production environment. I have started with the service side (contrary to typical rollout).

          We are in limited production deployment right now and I have been soliciting feedback from the support team.

          The most popular request I have been getting is to find an easy way for support Engineers to quickly expand the 'Activities' of a case to full screen and to have each 'Activity' (Note, e-mail, phone call, etc) expand. 

           Any ideas on how to make this happen?

Thank You,

M---------

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Expanding "Activities" to Full Screen in a Case

    It seems that the feature to expand activities without leaving the page don't work anymore. Is any body else having this issue?

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Expanding "Activities" to Full Screen in a Case

    Following are the options available when you are on case -social pane (activities)

    1. You can expand a specific activity, without moving away from the page

    2.You can expand all activities, without moving from the page

    3. You can pop out a specific activity, it does takes you to a new page

    You can select your preferred option, see if it helps:

    0777.6.PNG

  • Dualsweat Profile Picture
    Dualsweat 30 on at
    RE: Expanding "Activities" to Full Screen in a Case

    Thank you for the reply. You are on the right track, but I was looking for a way to open the entire Activities thread in full screen without having to click on each individual activity.

    Basically show everything full screen so they can quickly scroll through all the Activities without clicking back and forth between pages.

  • Verified answer
    Rutul Chauhan Profile Picture
    Rutul Chauhan 2 on at
    RE: Expanding "Activities" to Full Screen in a Case

    You can expand individual activities in full screen by clicking on icon of activity shown as below.

    6666.png

    Additionally, to create new entity for case in full screen, you can directly create activity through + button on top and set case in regarding field. this is how you can work in full screen.

     

     

    Regards,

    Rutul

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