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We have 3 purchase invoices stuck in Pending Approval status. When they were submitted for approval there was a different user that used to approve them. She has since left. I have added her replacement in the workflow user group for the approvals it is working for new invoices but these old invoices are stuck.
I added my self as an approver in the workflow user group and then added my self as admin. When I go look at the invoices the Cancel Approval Request is grayed out.
How can i free up these old invoices?
Thank you in advance for any help.
Update and resolution to this issue.
As the approval administrator I went into Approval Entries and searched for thre documents. There were no entries, even though the documents showed them pending approval status.
I was able to delete them and recreate them, probably because the did not show up in approval entries.
Tghank you, Kim and Zhu for your ideas an replies.
DB
Hi, Other than adding this user back into the BC, I find this difficult to fix. Because workflow in BC decides the approver when it is initiated, and then modifying it will not affect the previous records. This is the same as modifying master data after creating an order.
So if you have a developer, you can also make a small tool to change the approval status and clear out records such as Approval Entries.
Hope this can give you some hints.
Thanks.
ZHU
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