web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Linking Parent Account...
Microsoft Dynamics CRM (Archived)

Linking Parent Account with the same name caused error

(0) ShareShare
ReportReport
Posted on by CRMGeek

We are attempting to link several accounts up to a parent account via Scribe.  However the platform is blocking the relationship because the accounts have the same name.  Each one is a different address and I'm attempting to link them to the parent site. 

Is there any way around this?

I considered adding the city to the Company to cause them to be unique...

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Hosk Profile Picture
    Hosk on at

    It sounds like you have got something in the setup/settings wrong.

    I'm not sure if I understand the problem.  Are you saying there are two accounts that have the same name?  or you think scribe is blocking it because you have a few accounts specifying the same parent account.

    I haven't used scribe but if this was a normal import.

    when you specify a value in a lookup field then you need to pass in a value which will only return one record because if there are two records returned in a lookup field then CRM or scribe in this instance doesn't know which record to choose and fails to import the file.  

  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    This is because scribe is using the company name to find the company ID and returning the same ID for the parent as the child. CRM does not allow a record to parent it's self - hence the error.

    Using the city would work I this makes the name unique. Having unique names as far as you can is generally best practice anyway since it allows you to identify records in lookups etc.

    Hope this helps,

    Scott

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans