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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business Process Flow ...
Microsoft Dynamics CRM (Archived)

Business Process Flow not appearing

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Posted on by Peter A Clements 262

I have an active business process flow on a sandbox instance of Dynamics 365 which should attach to the Phone Call entity. It has 2 stages with 2 fields associated with each and is collecting information about the next call. I have created and validated the BPF and made it active. However, when I create a new Phone Call the process doesn't appear - I can select it by using Switch Process but again it doesn't appear.

Other system BPF's are appearing - but it looks like 'custom' BPF's aren't working. Also, I notice that if I select the Enable Security roles - the dialog box simply shows a list of Security Roles without the ability to select which Roles will see the BPF.

Seems like a bug - anyone got any good ideas?

Peter.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Anytime you create a new Business Process Flow(BPF) you need to add it to your site map/Model Driven-App that you want to use it in. Once you do that and publish the model driven app, your custom BPFs will work as expected. Keep in mind that when you create a new BPF that it actually creates a new entity that is named the same as your BPF, and that entity is what you need to add to your Model Driven App. I have been doing this a long time and I regularly forget to do this.

  • lhunt03 Profile Picture
    lhunt03 20 on at

    [quote user="Peter A Clements"]

    I have an active business process flow on a sandbox instance of Dynamics 365 which should attach to the Phone Call entity. It has 2 stages with 2 fields associated with each and is collecting information about the next call. I have created and validated the BPF and made it active. However, when I create a new Phone Call the process doesn't appear - I can select it by using Switch Process but again it doesn't appear.

    Other system BPF's are appearing - but it looks like 'custom' BPF's aren't working. Also, I notice that if I select the Enable Security roles - the dialog box simply shows a list of Security Roles without the ability to select which Roles will see the BPF.

    Seems like a bug - anyone got any good ideas?

    Peter.

    [/quote]

    Hi Peter,

    Thanks for this. It helped me out as I couldn't see my 2 new BPF when on the App and only showed me the first one I created regardless of the order. 

    Try this if having the original issue above.

    Thanks again,

  • Manuesev Profile Picture
    Manuesev 115 on at

    Since you are dealing with a system entity, I recommend you to deactive the native BPF which could block the custom BPF you just created.

    Let us know if that were the problem.

  • Suggested answer
    sandeepc Profile Picture
    sandeepc 5,514 on at

    community.dynamics.com/.../business-process-flow-doesn-t-display

  • Suggested answer
    Eccountable Profile Picture
    Eccountable 10 on at

    Adding the BPF to the app worked for me. 

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I had the same issue. My custom business process flow didn't appear under Customer Service-> Cases. I had to goto Settings->My Apps->Select Customer Service App. Click on ...  and

    Select  Open in App Designer, Then in the designer select Business Process Flows and mark the business process flow(s) that're not marked. Then Save-> Publish

    You should see the missing BPF now if you goto Customer Service->Cases and create a new case or open an existing case.

  • Community Member Profile Picture
    Community Member on at

    Please Can you explain me

  • Community Member Profile Picture
    Community Member on at

    I ran into this issue, but only using Chrome browser and was able to fix it by adding the BPF to the Sales app. Thanks!!

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello Peter,

    Hopefully you've managed to get this fixed by now as I've heard there is a patch released for online which should resolve most of the BPM issues, for those who the fix didn't work for and for those of you using on-premise installations I have written an article which covers whether you may be seeing the same issue I was and how to fix it.

    Best I could tell, during migration some required fields in CRM and in the SQL database are not correctly populated, so I've created a script which will fix the issue and correctly apply values in the missing fields.

    Hopefully this will help some of you - https://spandcrm.com/2017/06/26/dynamics-365-business-process-flow-doesnt-appear-on-records/

    Thank you,

    Shaun

  • Pablo Peralta Profile Picture
    Pablo Peralta 793 on at

    Adding it to the App (i.e. Sales App) as suggested by Flavio does solve the issue.

    Thanks for sharing Flavio.

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