web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / workflows stopped work...
Microsoft Dynamics CRM (Archived)

workflows stopped working?

(0) ShareShare
ReportReport
Posted on by Community Member

Hello - I developed a process workflow in CRM. The w/f is triggered when a field value updates on a case. The w/f was working earlier today, but then it completely stopped working this afternoon. I did a basic google and 1 person suggested restarting the CRM Async Processing Service. That did not fix the issue. I tried deactivating it and reactivating the w/f but that did not fix the issue either. I tried assigning the w/f to someone else and then back to me, but that did not fix the issue. Do you have any ideas on how to debug/fix this issue?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Farhan Syed Profile Picture
    Farhan Syed 1,156 on at

    Can you change the async processing service account to local system and restart the service?

    Any error message in the application server's event viewer?

  • AnilSharma Profile Picture
    AnilSharma 915 on at

    I have faced similar issue before but restarting the CRM services have resolved it.

  • Karth Profile Picture
    Karth on at

    Can you share the error log?

  • Community Member Profile Picture
    Community Member on at

    I toggled the w/f owner b/t a different owner and then back to myself and this seems to have fixed the problem.

  • Farhan Syed Profile Picture
    Farhan Syed 1,156 on at

    You mean the workflow was deactivated, owner changed, then reverted back, activated and it worked, right?

  • Community Member Profile Picture
    Community Member on at

    No, the w/f was activated, before I toggled owners, if that's what you're asking?

  • Farhan Syed Profile Picture
    Farhan Syed 1,156 on at

    Yes, of sorts.. so basically the issue seemed with the access rights of the user, right?

  • Community Member Profile Picture
    Community Member on at

    not really, I just jiggled the handle, and it started working

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans