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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 for phone...
Microsoft Dynamics CRM (Archived)

Dynamics 365 for phones still loading - can´t connect to CRM

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Posted on by Community Member

Hello,

 we have problem with mobile app Dynamics 365 for phones, after typing URL of CRM its redirected to IFD screen, and after we type credentials,

it starts loading and it wont connect to CRM, its like on this picture:

loading.jpg.png

I have checked technet (https://technet.microsoft.com/en-us/library/dn531104.aspx)

 for known issues, we tried to set up token time to default value, and its same situation. (times on server should be same).

Issue is same on different devices (android, ios).

Its Dynamics 365 onpremise v 8.2.1.176

crmversion.PNG

IFD should be configured right, in past there were not problem to connect through mobile apps.

Certificate is new at the moment, its buyed and verified by trusted provider - i am able to connect to crm through mobile web browser and see icon of connection that is secured.

I have log from trying to connect to CRM through mobile app:

1504794946507, 15040, 0, I, LogHelper, startLogger, 22, "************************************* STARTING MSCRM HOST *************************************"
1504794946508, 15040, 0, F, LogHelper, updateLogSettings, 23,
1504794946509, 15040, 0, V, LogHelper, updateLogSettings, 23, "Stored Logging Preferences (apacheLoggingEnabled, loggingEnabled)", "false", "true"
1504794946510, 15040, 0, I, LogHelper, updateLogSettings, 23, "Log Settings (logLevel, apacheLoggingEnabled, webScriptLogLevel)", "INFO", "false", "Verbose"
1504794946513, 15040, 0, I, CrmViewController, onCreateCalled, 20, "CrmViewController Activity created."
1504794946566, 15040, 0, I, SharedStorage, putString, 22, "Setting String", "ServerURL", "https://crmcontoso.contoso.cz"
1504794946575, 15040, 0, I, SharedStorage, putString, 22, "Setting String", "OrgName", "crmcontoso"
1504794947248, 15040, 0, I, SharedStorage, putBoolean, 28, "Setting Bool", "IsFirstLoad", "false"
1504794947270, 15040, 0, I, CrmViewController, appLaunch, 27, "Application launched", "{ }"
1504794947275, 15040, 0, I, CrmViewController, onResumeCalled, 21, "2017-09-07 16:35:47.274+0200"
1504794947276, 15040, 0, I, CrmViewController, appResume, 22, "Application resumed"
1504794947280, 15040, 0, I, WebScriptBridge, appResume, 24, "Entering appResume."
1504794947281, 15040, 0, W, WebScriptBridge, appResume, 24, "Device is not ready. Aborting the call.", "false"
1504794947283, 15040, 0, W, WebScriptInputHandler, appResume, 23, "Device is not ready.", "com.microsoft.crm.pal.core.DeviceNotReadyException"
1504794947907, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "crmcontoso.contoso.cz/.../main.htm;liveid=1&isfirstload=true"
1504794948029, 15040, 0, W, WebScriptBridge, changeState, 17, "Device not ready for change state.", "com.microsoft.crm.pal.dispatchers.DeviceDispatcher@6d1d3a4", "ConnectionAvailable", "true"
1504794952788, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "crmcontoso.contoso.cz/.../main.htm;liveid=1&isfirstload=true"
1504794952800, 15040, 0, I, WebScriptBridge, appLoad, 15, "Calling deviceReady", "de4b7858-4b56-449c-a404-cb46d58e7e16", "{ Application = { ADALTime = 0; Build = 182; StartPage = None; Language = cs_CZ; LastPALVersion = Version1; loggingEnabled = true; HasReconfigureSupport = true; HideCommandBar = true; AppStartTime = 1504794947246; HasOfficeDocumentsSupport = true; HasMashupDiagnosticsSupport = false; OSVersion = 6.0.1; AndroidUpdateRevision = 2; NativeFCBContext = { MobileClientDeviceIntegration = false; MobileClientOfflineWebResources = true; MobileClientOfflineAutoOptin = true; MobileClientOffline = true; AuthenticatedMashups = true; MobileClientNorsyncBackgroundSync = true; MobileClientTelemetry = true; MobileClientTheming = true; }; DiagnosticsEnabled = false; HasOneNoteSupport = true; Revision = 1; Version1 = true; MemoryDiagnosticsEnabled = false; DispatcherPerfLoggingEnabled = true; JavaInterface = true; Version = 3.2.0; ShimStartTime = 1504794946479; InstallationId = 0a4db8d4-c4ba-4317-8482-abcd5cabf962; }; Logging = { }; Navigation = { }; Device = { ScreenOrientation = 1; CameraAvailable = true; EntityMetadataSyncBatchSize = 150; DeviceFeatureAvailable = true; ApplicationMetadataSyncBatchSize = 78643200; TimeZone = Europe/Prague; PaneScrollIndicatorEnabled = true; DeviceMaxBatchSize = 30; FormFactor = phone; ScreenWidth = 540; MicrophoneAvailable = true; DelayedPanoramaRenderingEnabled = true; AxisLockEnabled = false; ConnectionAvailable = true; ScreenHeight = 960; UseButtonsInsteadOfSwipe = false; DuplicateDetectionEnabled = true; DeviceModel = samsung a3ulte; DeviceMemoryRestricted = true; GeolocationAvailable = true; }; CrmSql = { }; Watson = { }; Data = { }; Document = { }; Network = { }; Account = { }; Cordova = { }; Multimedia = { GalleryAvailable = true; CameraAvailable = true; }; }"
1504794956503, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "Logging", "logMessage", "Version1", "{ }"
1504794956504, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
1504794956506, 15040, 1, I, Logger, LogWithLevel, 15, "Pending Log messages..."
1504794956539, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1330; }"
1504794956541, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@236dd4; }"
1504794956621, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1331; }"
1504794956623, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@53c7ec3; }"
1504794956646, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1332; }"
1504794956648, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@7339340; }"
1504794956723, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1333; }"
1504794956725, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@b536279; }"
1504794956806, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1334; }"
1504794956807, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@d17fbbe; }"
1504794956890, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1335; }"
1504794956891, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@4de441f; }"
1504794957107, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1336; }"
1504794957108, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@a5ea36c; }"
1504794957208, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1337; }"
1504794957210, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@19ead35; }"
1504794957220, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1338; }"
1504794957222, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@55415ca; }"
1504794957231, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1339; }"
1504794957233, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@7ad033b; }"
1504794957242, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13310; }"
1504794957244, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@6488a58; }"
1504794957335, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13311; }"
1504794957336, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@f19e7b1; }"
1504794957350, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13312; }"
1504794957353, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@685c496; }"
1504794957366, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13313; }"
1504794957369, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@ade9817; }"
1504794957380, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13314; }"
1504794957382, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@be7f404; }"
1504794957476, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "Logging", "logTelemetryData", "Version1", "{ }"
1504794957477, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
1504794957480, 15040, 1, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:148) at android.os.HandlerThread.run(HandlerThread.java:61)"
1504794957486, 15040, 1, I, AuthManager, refreshToken, 16, "Authentication: Refreshing Token"
1504794957564, 15040, 2, I, LogHelper, telemetry, 14, "Authentication: Starting Legacy Auth"
1504794957675, 15040, 1, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "de4b7858-4b56-449c-a404-cb46d58e7e16", "Application", "getStringValueBundle", "Version1", "{ onStringsResult = getStringValueBundleMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$Th.$13Z16; }"
1504794957676, 15040, 1, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "getStringValueBundle", "Version1", "{ onStringsResult = com.microsoft.crm.pal.core.WebScriptCallback@314dbe9; }"
1504794957800, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "crmcontoso.contoso.cz/main.aspx"
1504794957805, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794957866, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "adfs.contoso.cz/.../ls;wtrealm=https%3a%2f%2fcrmcontoso.contoso.cz%2f&wctx=ms-app%253a%252f%252fs-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650%252f&wct=2017-09-07T14%3a35%3a55Z&wauth=urn%3aoasis%3anames%3atc%3aSAML%3a1.0%3aam%3apassword"
1504794957871, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794957917, 15040, 1, W, WebScriptBridge, callMethod, 11, "Device is not ready. Aborting the call.", "false"
1504794957918, 15040, 1, E, WebScriptInputHandler, callMethod, 10, , "com.microsoft.crm.pal.core.DeviceNotReadyException at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:375) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:7) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:148) at android.os.HandlerThread.run(HandlerThread.java:61)"
1504794958723, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "adfs.contoso.cz/.../ls;wtrealm=https%3a%2f%2fcrmcontoso.contoso.cz%2f&wctx=ms-app%253a%252f%252fs-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650%252f&wct=2017-09-07T14%3a35%3a55Z&wauth=urn%3aoasis%3anames%3atc%3aSAML%3a1.0%3aam%3apassword"
1504794958731, 15040, 0, I, WebScriptBridge, appLoad, 15, "Calling deviceReady", "de4b7858-4b56-449c-a404-cb46d58e7e16", "{ Application = { ADALTime = 0; Build = 182; StartPage = None; Language = cs_CZ; LastPALVersion = Version1; loggingEnabled = true; HasReconfigureSupport = true; HideCommandBar = true; AppStartTime = 1504794947246; HasOfficeDocumentsSupport = true; HasMashupDiagnosticsSupport = false; OSVersion = 6.0.1; AndroidUpdateRevision = 2; NativeFCBContext = { MobileClientDeviceIntegration = false; MobileClientOfflineWebResources = true; MobileClientOfflineAutoOptin = true; MobileClientOffline = true; AuthenticatedMashups = true; MobileClientNorsyncBackgroundSync = true; MobileClientTelemetry = true; MobileClientTheming = true; }; DiagnosticsEnabled = false; HasOneNoteSupport = true; Revision = 1; Version1 = true; MemoryDiagnosticsEnabled = false; DispatcherPerfLoggingEnabled = true; JavaInterface = true; Version = 3.2.0; ShimStartTime = 1504794946479; InstallationId = 0a4db8d4-c4ba-4317-8482-abcd5cabf962; }; Logging = { }; Navigation = { }; Device = { ScreenOrientation = 1; CameraAvailable = true; EntityMetadataSyncBatchSize = 150; DeviceFeatureAvailable = true; ApplicationMetadataSyncBatchSize = 78643200; TimeZone = Europe/Prague; PaneScrollIndicatorEnabled = true; DeviceMaxBatchSize = 30; FormFactor = phone; ScreenWidth = 540; MicrophoneAvailable = true; DelayedPanoramaRenderingEnabled = true; AxisLockEnabled = false; ConnectionAvailable = true; ScreenHeight = 960; UseButtonsInsteadOfSwipe = false; DuplicateDetectionEnabled = true; DeviceModel = samsung a3ulte; DeviceMemoryRestricted = true; GeolocationAvailable = true; }; CrmSql = { }; Watson = { }; Data = { }; Document = { }; Network = { }; Account = { }; Cordova = { }; Multimedia = { GalleryAvailable = true; CameraAvailable = true; }; }"
1504794979650, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "adfs.contoso.cz/.../ls;wtrealm=https%3a%2f%2fcrmccontoso.contoso.cz%2f&wctx=ms-app%253a%252f%252fs-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650%252f&wct=2017-09-07T14%3a35%3a55Z&wauth=urn%3aoasis%3anames%3atc%3aSAML%3a1.0%3aam%3apassword&client-request-id=0ba6d937-59ed-4058-b207-0080000000d8"
1504794979665, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794979878, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "adfs.contoso.cz/.../ls;wtrealm=https%3a%2f%2fcrmcontoso.contoso.cz%2f&wctx=ms-app%253a%252f%252fs-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650%252f&wct=2017-09-07T14%3a35%3a55Z&wauth=urn%3aoasis%3anames%3atc%3aSAML%3a1.0%3aam%3apassword&client-request-id=0ba6d937-59ed-4058-b207-0080000000d8"
1504794979893, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794980178, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "adfs.contoso.cz/.../ls;wtrealm=https%3a%2f%2fcrmcontoso.contoso.cz%2f&wctx=ms-app%253a%252f%252fs-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650%252f&wct=2017-09-07T14%3a35%3a55Z&wauth=urn%3aoasis%3anames%3atc%3aSAML%3a1.0%3aam%3apassword&client-request-id=0ba6d937-59ed-4058-b207-0080000000d8"
1504794980188, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "https://crmauth.contoso.cz/"
1504794980196, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794980889, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "https://crmauth.contoso.cz/"
1504794980896, 15040, 1, I, SharedStorage, putInt, 14, "Setting Int", "ADALTime", "23394"
1504794980908, 15040, 1, I, LogHelper, telemetry, 13, "Authentication: Token received"
1504794980909, 15040, 1, I, SharedStorage, putBoolean, 14, "Setting Bool", "SignedOut", "false"
1504794980918, 15040, 1, I, MAMAppSpecificActions, enroll, 15, "Intune MDM<MAM: No username set - skipping MDM-less MAM enrollment."
1504794980929, 15040, 0, E, CrmViewController, onPageStarted, 14, "Unknown protocol: ms-app"
1504794980929, 15040, 3, E, CrmViewController, shouldInterceptRequest, 10, "Unknown protocol: ms-app"
1504794980941, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "ms-app://s-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650/"
1504794980946, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794981033, 15040, 0, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "crmcontoso.contoso.cz/.../main.htm;liveid=1&isfirstload=false"
1504794981040, 15040, 0, W, DeviceDispatcher, startBroadcastReceiver, 17, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."
1504794981169, 15040, 0, E, CrmViewController, onPageFinished, 14, "Unknown protocol: ms-app"
1504794981171, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "ms-app://s-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650/"
1504794981185, 15040, 0, I, WebScriptBridge, appLoad, 15, "Calling deviceReady", "de4b7858-4b56-449c-a404-cb46d58e7e16", "{ Application = { ADALTime = 23394; Build = 182; StartPage = None; Language = cs_CZ; LastPALVersion = Version1; loggingEnabled = true; HasReconfigureSupport = true; HideCommandBar = true; AppStartTime = 1504794947246; HasOfficeDocumentsSupport = true; HasMashupDiagnosticsSupport = false; OSVersion = 6.0.1; AndroidUpdateRevision = 2; NativeFCBContext = { MobileClientDeviceIntegration = false; MobileClientOfflineWebResources = true; MobileClientOfflineAutoOptin = true; MobileClientOffline = true; AuthenticatedMashups = true; MobileClientNorsyncBackgroundSync = true; MobileClientTelemetry = true; MobileClientTheming = true; }; DiagnosticsEnabled = false; HasOneNoteSupport = true; Revision = 1; Version1 = true; MemoryDiagnosticsEnabled = false; DispatcherPerfLoggingEnabled = true; JavaInterface = true; Version = 3.2.0; ShimStartTime = 1504794946479; InstallationId = 0a4db8d4-c4ba-4317-8482-abcd5cabf962; }; Logging = { }; Navigation = { }; Device = { ScreenOrientation = 1; CameraAvailable = true; EntityMetadataSyncBatchSize = 150; DeviceFeatureAvailable = true; ApplicationMetadataSyncBatchSize = 78643200; TimeZone = Europe/Prague; PaneScrollIndicatorEnabled = true; DeviceMaxBatchSize = 30; FormFactor = phone; ScreenWidth = 540; MicrophoneAvailable = true; DelayedPanoramaRenderingEnabled = true; AxisLockEnabled = false; ConnectionAvailable = true; ScreenHeight = 960; UseButtonsInsteadOfSwipe = false; DuplicateDetectionEnabled = true; DeviceModel = samsung a3ulte; DeviceMemoryRestricted = true; GeolocationAvailable = true; }; CrmSql = { }; Watson = { }; Data = { }; Document = { }; Network = { }; Account = { }; Cordova = { }; Multimedia = { GalleryAvailable = true; CameraAvailable = true; }; }"
1504794985371, 15040, 0, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "crmcontoso.contoso.cz/.../main.htm;liveid=1&isfirstload=false"
1504795070240, 15040, 0, I, CrmViewController, appPause, 22, "Application paused"
1504795070242, 15040, 0, I, WebScriptBridge, appPause, 24, "Entering appPause."
1504795070273, 15040, 0, I, CrmViewController, appDeactivate, 17, "Application deactivated"
1504795070275, 15040, 0, I, WebScriptBridge, appDeactivate, 19, "Entering appDeactivate."
1504795109560, 15040, 0, I, CrmViewController, appActivate, 17, "Application activated", "{ }"
1504795109563, 15040, 0, I, WebScriptBridge, appActivate, 19, "Entering appActivate."
1504795109589, 15040, 0, I, CrmViewController, onResumeCalled, 19, "2017-09-07 16:38:29.588+0200"
1504795109590, 15040, 0, I, CrmViewController, appResume, 20, "Application resumed"
1504795109594, 15040, 0, I, WebScriptBridge, appResume, 22, "Entering appResume."
1504795115346, 15040, 0, I, CrmViewController, appPause, 22, "Application paused"
1504795115348, 15040, 0, I, WebScriptBridge, appPause, 24, "Entering appPause."
1504795121625, 15040, 0, I, CrmViewController, onResumeCalled, 19, "2017-09-07 16:38:41.624+0200"
1504795121627, 15040, 0, I, CrmViewController, appResume, 20, "Application resumed"
1504795121632, 15040, 0, I, WebScriptBridge, appResume, 22, "Entering appResume."
1504795151922, 15040, 0, I, CrmViewController, appPause, 22, "Application paused"
1504795151925, 15040, 0, I, WebScriptBridge, appPause, 24, "Entering appPause."
1504795151957, 15040, 0, I, CrmViewController, appDeactivate, 17, "Application deactivated"
1504795151959, 15040, 0, I, WebScriptBridge, appDeactivate, 19, "Entering appDeactivate."

Any ideas where should be a problem ?

Thank for your answers

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I have the same question (0)
  • Vinay Kumar VINNU Profile Picture
    Vinay Kumar VINNU on at

    Hello there,

    Did you get any solution on this??

    I am also facing same issue with D365 mobile app.

    https://social.microsoft.com/Forums/en-US/564f190f-f265-4d42-926d-167da8915696/adfs-40-ifd-unable-to-access-with-d365-mobile-app?forum=crm&prof=required

    Regards,

    Vinay Kumar.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    did you try it with a system administrator?

  • Community Member Profile Picture
    Community Member on at

    I have also facing the same issue and i have logged in as admin

  • Vinay Kumar VINNU Profile Picture
    Vinay Kumar VINNU on at

    Yep the user is Deployment Admin along with System admin rights !!

  • Community Member Profile Picture
    Community Member on at

    I am also having this problem.  I have tested on both iOS (iPad) and Android (Phone).

    On the iOS device it was stuck on the blue Welcome screen.  On the Android device it was stuck on the "Please stay on this screen while we get things ready for you."

    Like admincrmapps, I am signing in as an Admin.  It is a Dynamics 365 onpremise v 8.2.1.176.  Lastly, it is also a new certificate (as part of a new implementation).

    My Android log file is very similar to the one from admincrmapps.  Here is a copy:

    1511013396097, 12890, 1, I, LogHelper, startLogger, 22, "************************************* STARTING MSCRM HOST *************************************"
    1511013396098, 12890, 1, F, LogHelper, updateLogSettings, 23,
    1511013396099, 12890, 1, V, LogHelper, updateLogSettings, 23, "Stored Logging Preferences (apacheLoggingEnabled, loggingEnabled)", "false", "true"
    1511013396099, 12890, 1, I, LogHelper, updateLogSettings, 23, "Log Settings (logLevel, apacheLoggingEnabled, webScriptLogLevel)", "INFO", "false", "Verbose"
    1511013396110, 12890, 1, I, CrmViewController, onCreateCalled, 20, "CrmViewController Activity created."
    1511013396174, 12890, 1, I, SharedStorage, putString, 22, "Setting String", "ServerURL", "https://crm.contoso.com"
    1511013396176, 12890, 1, I, SharedStorage, putString, 22, "Setting String", "OrgName", "crm"
    1511013396626, 12890, 1, I, SharedStorage, putBoolean, 28, "Setting Bool", "IsFirstLoad", "false"
    1511013396641, 12890, 1, I, CrmViewController, appLaunch, 27, "Application launched", "{ }"
    1511013396648, 12890, 1, I, CrmViewController, onResumeCalled, 21, "2017-11-18 08:56:36.646-0500"
    1511013396649, 12890, 1, I, CrmViewController, appResume, 22, "Application resumed"
    1511013396651, 12890, 1, I, WebScriptBridge, appResume, 24, "Entering appResume."
    1511013396655, 12890, 1, W, WebScriptBridge, appResume, 24, "Device is not ready. Aborting the call.", "false"
    1511013396656, 12890, 1, W, WebScriptInputHandler, appResume, 23, "Device is not ready.", "com.microsoft.crm.pal.core.DeviceNotReadyException"
    1511013398533, 12890, 1, I, WebScriptInputHandler, onPageStarted, 14, "Load started", "crm.contoso.com/.../main.htm;liveid=1&isfirstload=true"
    1511013398611, 12890, 1, W, WebScriptBridge, changeState, 17, "Device not ready for change state.", "com.microsoft.crm.pal.dispatchers.DeviceDispatcher@d61e94", "ConnectionAvailable", "true"
    1511013400851, 12890, 1, I, WebScriptInputHandler, onPageFinished, 14, "Load finished", "crm.contoso.com/.../main.htm;liveid=1&isfirstload=true"
    1511013400866, 12890, 1, I, WebScriptBridge, appLoad, 15, "Calling deviceReady", "13c3fdd5-75b3-4281-af7e-7339056b1069", "{ Application = { ADALTime = -816519147; Build = 205; Language = en_US; StartPage = None; LastPALVersion = Version1; loggingEnabled = true; HasReconfigureSupport = true; HideCommandBar = true; AppStartTime = 1511013396625; HasOfficeDocumentsSupport = true; HasMashupDiagnosticsSupport = false; OSVersion = 7.0; AndroidUpdateRevision = 2; NativeFCBContext = { MobileClientDeviceIntegration = false; MobileClientOfflineWebResources = true; MobileClientTheming = true; MobileClientOfflineAutoOptin = true; MobileClientOffline = true; AuthenticatedMashups = true; MobileClientNorsyncBackgroundSync = true; MobileClientTelemetry = true; }; DiagnosticsEnabled = false; HasOneNoteSupport = true; Version1 = true; Revision = 1; MemoryDiagnosticsEnabled = false; DispatcherPerfLoggingEnabled = true; JavaInterface = true; Version = 3.3.0; ShimStartTime = 1511013396060; InstallationId = 7ad65ce2-de82-4e64-8a7e-b834f9cc4644; }; Logging = { }; Navigation = { }; Device = { ScreenOrientation = 1; CameraAvailable = true; EntityMetadataSyncBatchSize = 150; DeviceFeatureAvailable = true; ApplicationMetadataSyncBatchSize = 78643200; TimeZone = America/New_York; PaneScrollIndicatorEnabled = true; DeviceMaxBatchSize = 30; FormFactor = phone; ScreenWidth = 1440; MicrophoneAvailable = true; ConnectionAvailable = true; ScreenHeight = 2560; AxisLockEnabled = false; DelayedPanoramaRenderingEnabled = true; UseButtonsInsteadOfSwipe = false; DeviceModel = samsung zeroltevzw; DuplicateDetectionEnabled = true; DeviceMemoryRestricted = true; GeolocationAvailable = true; }; Watson = { }; CrmSql = { }; Data = { }; Document = { }; Network = { }; Account = { }; Cordova = { }; Multimedia = { GalleryAvailable = true; CameraAvailable = true; }; }"
    1511013401693, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logMessage", "Version1", "{ }"
    1511013401696, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1511013401707, 12890, 41181, I, Logger, LogWithLevel, 15, "Pending Log messages..."
    1511013401725, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1330; }"
    1511013401727, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@73b785c; }"
    1511013401819, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1331; }"
    1511013401822, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@55fd0eb; }"
    1511013401862, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1332; }"
    1511013401863, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@c35be48; }"
    1511013401949, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1333; }"
    1511013401950, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@68c24e1; }"
    1511013402028, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1334; }"
    1511013402030, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@3ee7206; }"
    1511013402317, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1335; }"
    1511013402318, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@e8b8f19; }"
    1511013402336, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1336; }"
    1511013402341, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@d5bbbde; }"
    1511013402402, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1337; }"
    1511013402403, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@f00d1bf; }"
    1511013402457, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1338; }"
    1511013402458, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@bfbb08c; }"
    1511013402489, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013402490, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013402492, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013402506, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$1339; }"
    1511013402507, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@6e3b7ea; }"
    1511013402563, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13310; }"
    1511013402564, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@9facadb; }"
    1511013402661, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13311; }"
    1511013402663, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@9f94978; }"
    1511013402719, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13312; }"
    1511013402721, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@e570851; }"
    1511013402845, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13313; }"
    1511013402846, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@f3d68b6; }"
    1511013402873, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13314; }"
    1511013402874, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@5d139b7; }"
    1511013402884, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13315; }"
    1511013402885, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@4358524; }"
    1511013402932, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "CrmSql", "executeSqlBatch", "Version1", "{ onBatchComplete = executeSqlBatchMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$6O.$13316; }"
    1511013402933, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "executeSqlBatch", "Version1", "{ onBatchComplete = com.microsoft.crm.pal.core.WebScriptCallback@732d88d; }"
    1511013402977, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013402978, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013402979, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013402996, 12890, 41181, I, LogHelper, telemetry, 16, "Authentication: Retrieved cached token"
    1511013402998, 12890, 41181, I, SharedStorage, putInt, 19, "Setting Int", "ADALTime", "-815085195"
    1511013403017, 12890, 41181, I, LogHelper, telemetry, 18, "Authentication: Token received"
    1511013403020, 12890, 41181, I, SharedStorage, putBoolean, 19, "Setting Bool", "SignedOut", "false"
    1511013403022, 12890, 41181, I, MAMAppSpecificActions, enroll, 20, "Intune MDM<MAM: No username set - skipping MDM-less MAM enrollment."
    1511013403184, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Application", "getStringValueBundle", "Version1", "{ onStringsResult = getStringValueBundleMicrosoft.Crm.Client.Core.Framework.PAL.Dispatchers.$Th.$13Z18; }"
    1511013403185, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "getStringValueBundle", "Version1", "{ onStringsResult = com.microsoft.crm.pal.core.WebScriptCallback@1d7cf90; }"
    1511013403246, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013403248, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013403251, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013403257, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013403259, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013403263, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013403686, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logMessage", "Version1", "{ }"
    1511013403688, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1511013403693, 12890, 41181, E, Logger, LogWithLevel, 15, "[webService] Error parsing organization fault response text for 'Not Authorized' to XML: HTTP Error 401 - Unauthorized: Access is denied"
    1511013403698, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013403701, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013403703, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013403707, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logMessage", "Version1", "{ }"
    1511013403709, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logMessage", "Version1", "{ }"
    1511013403714, 12890, 41181, E, Logger, LogWithLevel, 15, "[webService] Organization Service Fault Errors: Unknown error encountered"
    1511013403721, 12890, 41181, I, WebScriptInputHandler, callMethod, 10, "Calling callMethod on WebScriptBridge", "13c3fdd5-75b3-4281-af7e-7339056b1069", "Logging", "logTelemetryData", "Version1", "{ }"
    1511013403723, 12890, 41181, I, WebScriptBridge, callMethod, 11, "Calling callMethod", "logTelemetryData", "Version1", "{ }"
    1511013403726, 12890, 41181, E, WebScriptInputHandler, callMethod, 10, "Method [logTelemetryData] was not found.", "com.microsoft.crm.pal.dispatchers.DispatcherException: Method [logTelemetryData] was not found. at com.microsoft.crm.pal.dispatchers.WebScriptDispatcher.callMethod(WebScriptDispatcher.java:167) at com.microsoft.crm.pal.core.WebScriptBridge.callMethod(WebScriptBridge.java:429) at com.microsoft.crm.pal.core.WebScriptInputHandler$WebScriptInputHandlerJavascriptInterface.callMethod(WebScriptInputHandler.java:396) at org.chromium.base.SystemMessageHandler.nativeDoRunLoopOnce(Native Method) at org.chromium.base.SystemMessageHandler.handleMessage(SystemMessageHandler.java:9) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:154) at android.os.HandlerThread.run(HandlerThread.java:61)"
    1511013456963, 12890, 1, I, CrmViewController, appPause, 23, "Application paused"
    1511013456970, 12890, 1, I, WebScriptBridge, appPause, 25, "Entering appPause."
    1511013457051, 12890, 1, I, CrmViewController, appDeactivate, 17, "Application deactivated"
    1511013457053, 12890, 1, I, WebScriptBridge, appDeactivate, 19, "Entering appDeactivate."
    1511013671876, 12890, 1, I, CrmViewController, appActivate, 17, "Application activated", "{ }"
    1511013671881, 12890, 1, I, WebScriptBridge, appActivate, 19, "Entering appActivate."
    1511013671982, 12890, 1, I, CrmViewController, onResumeCalled, 19, "2017-11-18 09:01:11.981-0500"
    1511013671983, 12890, 1, I, CrmViewController, appResume, 20, "Application resumed"
    1511013671999, 12890, 1, I, WebScriptBridge, appResume, 22, "Entering appResume."
    1511013673894, 12890, 1, I, CrmViewController, appPause, 23, "Application paused"
    1511013673896, 12890, 1, I, WebScriptBridge, appPause, 25, "Entering appPause."
    1511013673960, 12890, 1, I, CrmViewController, appDeactivate, 18, "Application deactivated"
    1511013673962, 12890, 1, I, WebScriptBridge, appDeactivate, 20, "Entering appDeactivate."

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi there,

    I have the same issue: I figured out it was plugin it is a part of the “Cobalt CRM Intelligent Query” solution we have installed

    Action you need

    1. Go to Settings --> Customization --> Customize the System

    2. In the left navigation you can see 'Plug-in Assemblies' and 'SDK Message Processing Steps'

    3. Go to SDK Message Processing Steps

    4. Then, you can select the "Cobalt.Components.CrmIQ.Plugin.PluginAdapter: RetrieveMultiple of any Entity" plugin step to disable

    5. Just click the Deactivate ribbon and next to process.

    6. Then retry in Dynamics 365 App.

  • Vinay Kumar VINNU Profile Picture
    Vinay Kumar VINNU on at

    Hi,

    The CRM which I am facing this issue, is not installation with any Solution "Cobalt CRM Intelligent Query".

    Still any other thoughts ??

  • Community Member Profile Picture
    Community Member on at

    I was able to resolve this issue but it was an unsatisfying answer: - I also changed the URL configuration from https://CRMURL.com to organization.crmurl.com.  

    This is working on Android.  However, the iOS app is now flat-out crashing.

  • Community Member Profile Picture
    Community Member on at

    adding the organization before the [CRM.url] didn't work for me :-(

    I get an HTTP Error 401 - unauthorized - Access is denied, while I couldn't even enter my credentials so far.

    Best

    Martin

  • Vinay Kumar VINNU Profile Picture
    Vinay Kumar VINNU on at

    What is your CRM D365 build version number?

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