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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Impossible to raise a ...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Impossible to raise a support ticket from Power Platform Admin

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Posted on by JDG 58

I'm trying in vain to raise a support ticket from within the Power Platform. After I manage to get through the Bot, it is impossible to select a Severity and after clicking on Submit, it throws an error message "Provided ‘Issue severity’ is invalid". Same behavior in Edge as in Chrome.

2-_2800_2_2900_.png

This is as hilarious as it is frustrating. Anyone now of a way to fix this? Thanks!

I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey!

    If you don't open the BOT (Virtual Agent), you should be able to move to the "Details" tab  on the top section.

    pastedimage1669625148342v1.png

    This asks for a support plan, title, description, startdate, etc.  

    Also, you can go to admin.microsoft.com and on the left menu, select "Support > New Service Request". ON the form that shows, you can put some text and then at the bottom you have the "Contact support" link

    pastedimage1669625300120v2.png

  • JDG Profile Picture
    JDG 58 on at

    Thanks a lot! I assumed the virtual bot was a mandatory step in the process.

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