POS payment methods change tender

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Posted on by Abdelrahman sherif17

Hi everyone,

I have a case where I need to handle the change to be with multiple currencies. Here is the setup I configured:

Navigate to Retail and Commerce -> Channels -> Stores -> All Stores -> Payment Methods.
Select the payment method "Cash".
Under the "Change" Fast Tab, I chose the change tender to be "Currencies".

However, when I tried to create a transaction at the POS and over-tendered the amount, I encountered the following error:

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Dynamics 365 Commerce

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Holly Huffman 6,554 Super User 2026 Season 1 on at

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hi there!

couple of thoughts - apologies if you've already tried these:

Verify Payment Method Configuration:

Ensure that the payment method "Cash" is correctly configured to allow multiple currencies.

Navigate to Retail and Commerce > Channels > Stores > All Stores > Payment Methods.

Select the payment method "Cash" and verify the settings under the "Change" Fast Tab.

Check Currency Setup:

Make sure that the currencies you want to use for change are properly set up in the system.

Navigate to Retail and Commerce > Channel setup > Currencies.

Verify that the currencies are active and have the correct exchange rates configured.

Update Change Tender Type:

If the current change tender type is not permitted, you may need to update it to a supported type.

Navigate to Retail and Commerce > Channels > Stores > All Stores > Payment Methods.

Select the payment method "Cash" and update the change tender type to a supported type, such as "Cash" or "Currency".

Run Distribution Jobs:

After making changes to the payment method configuration, run the necessary distribution jobs to synchronize the changes with the POS.

Navigate to Retail and Commerce > Retail IT > Distribution schedule.

Run the jobs related to payment methods and currency updates.

Test the Configuration:

Create a test transaction at the POS and over-tender the amount to verify that the change tender type is working correctly with multiple currencies.

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