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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Add Ratings and Commen...
Microsoft Dynamics CRM (Archived)

Add Ratings and Comments in Knowledge Base Articles on Portals

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Posted on by Bhavik Sanghvi 105

Hi All,

I have a configured a "Customer Self Service" portal on my Dynamic 365 for CE (v 9.0) instance.

Kindly help me to add comments and ratings to the articles through the portal.

I have already checked "Enable Ratings" on Portals -> Web Page ->"Knowledge Base - Article Detail" but it is still not visible in the article page in the portal.

Thanks,

Bhavik Sanghvi

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I have the same question (0)
  • Verified answer
    Bhavik Sanghvi Profile Picture
    Bhavik Sanghvi 105 on at

    I had to change the Page Template to "Page" for "Knowledge Base - Article Detail" web page and it worked.

    Thanks

  • That API Guy Profile Picture
    That API Guy 5 on at

    Do the ratings show up only for signed in users?

  • chauhanhardik Profile Picture
    chauhanhardik 687 on at

    Hi Bhavik,

    I'm also having the same requirement to add rating and comments in knowledge article on portal.

    I also did the changes suggested by you. but it is not working for me.

    Please tell me what else changes you did to achieve.

    Regards,

    Hardik Chauhan

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