PowerApps Portal - Support Case Subject Tree

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Posted on by Sunny21

Good day and thank you for your interest.

We have a business requirement to configure the Support Case entity on multiple Portals ( Customer Self-Service & Employee Self Service). The main requirement is to determine whether the Subject Tree can be configured differently for each portal; Some subjects to be displayed only on the Customer Self Service portal and some to display only on the Employee Self Service Portal.

I wasn't able to determine a way to do this natively via the subject tree configuration in Dynamics 365 Administration settings. Kindly share any solution suggestions. Humble Regards