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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM for Mobil...
Microsoft Dynamics CRM (Archived)

Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

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Posted on by John Cogovan 217

With the new Mobile Offline capabilities (CRM 2016 Update 1), does anyone have the ability see appointments?  None of the activity views work.  When offline they all state that the view is not available offline.  So I'm trying to figure out how someone can see appointments in the mobile app when offline.  

Thanks.

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  • PS Profile Picture
    PS 23,577 on at

    it would be visible under My Activities/All Activities view

  • John Cogovan Profile Picture
    John Cogovan 217 on at

    That is not the case.  When I navigate to that view on my iPad it states "You can't see this view while you're offline.  Please switch to a different view or ask your CRM Administrator to create a view".

    This message appears on ALL activity views.

    Thoughts anyone?

  • Tushar2016CRM Profile Picture
    Tushar2016CRM 1,130 on at

    HI,

    Please follow the below link to check if the configurations are fine :

    technet.microsoft.com/.../dn531128.aspx

    thanks!

  • John Cogovan Profile Picture
    John Cogovan 217 on at

    I've already been down that road multiple times.  Configs are fine.

  • PS Profile Picture
    PS 23,577 on at

    Can u please post a screenshot

  • John Cogovan Profile Picture
    John Cogovan 217 on at

    MyActivities.png

  • PS Profile Picture
    PS 23,577 on at

    Can u refer to the following blog n check if ur activities and appointments offline feature is enabled

    dynamicscrmcoe.com/dynamics-crm-2016-mobile-app-configuration

  • Verified answer
    John Cogovan Profile Picture
    John Cogovan 217 on at

    The Calendar View doesn't work in mobile offline.  So all I needed to do was on any of the activities view, click on the ellipsis, select "Change Visualization", and select "List/Grid (Default)".  This changes the view from a calendar to a list and the activities show up.

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