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Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

Posted on by 215

With the new Mobile Offline capabilities (CRM 2016 Update 1), does anyone have the ability see appointments?  None of the activity views work.  When offline they all state that the view is not available offline.  So I'm trying to figure out how someone can see appointments in the mobile app when offline.  

Thanks.

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  • Verified answer
    John Cogovan Profile Picture
    John Cogovan 215 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    The Calendar View doesn't work in mobile offline.  So all I needed to do was on any of the activities view, click on the ellipsis, select "Change Visualization", and select "List/Grid (Default)".  This changes the view from a calendar to a list and the activities show up.

  • PS Profile Picture
    PS 23,577 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    Can u refer to the following blog n check if ur activities and appointments offline feature is enabled

    dynamicscrmcoe.com/dynamics-crm-2016-mobile-app-configuration

  • John Cogovan Profile Picture
    John Cogovan 215 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    MyActivities.png

  • PS Profile Picture
    PS 23,577 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    Can u please post a screenshot

  • John Cogovan Profile Picture
    John Cogovan 215 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    I've already been down that road multiple times.  Configs are fine.

  • Tushar2016CRM Profile Picture
    Tushar2016CRM 1,130 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    HI,

    Please follow the below link to check if the configurations are fine :

    technet.microsoft.com/.../dn531128.aspx

    thanks!

  • John Cogovan Profile Picture
    John Cogovan 215 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    That is not the case.  When I navigate to that view on my iPad it states "You can't see this view while you're offline.  Please switch to a different view or ask your CRM Administrator to create a view".

    This message appears on ALL activity views.

    Thoughts anyone?

  • PS Profile Picture
    PS 23,577 on at
    RE: Dynamics CRM for Mobile - When Offline I cannot access any Activity Views

    it would be visible under My Activities/All Activities view

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