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How do I reinstate a PO that was partially received in error? I tried the RETURN feature which did the GL bookkeeping correctly but the units are still not available.
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Hello - Have you tried reconciling Purchasing Documents from utilities?
You may want to just print the report for this specific PO and see if the before and after, captures the missing quantities.
Best regards
Ven
Hi Ven,
Thank you for your reply. We have never done a reconciliation on POs but I am willing to give it a try. However, when I chose the print only for that specific PO it populated a blank screen. Grand Totals 0 Purchase Order(s). What does the reconciliation actually do?
It's me again. I tried the reconciliation and it did not work. But in the meantime, I think I know why the RETURN did not work. I believe when completing the RETURN I should have checked the box "replace returned goods" and I did not. This would explain why the distribution GL accounting worked but the units did not get reinstated. Is there anyway to correct this at this point? Deleting my return and doing it again? I find Great Plains to be very unforgiving when trying to fix an error.
Best of luck
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